Early Termination Letter, BT Broadband to EE Broadband

[JackieDean]

Hi, 

I am switching from BT Broadband to EE Broadband this month.

I have received an Early Termination Change letter from BT for £102.23. 

Is this right? Seen as I am moving within the BT group.

I have seen other questions on this subject, both in the BT Community and EE Community, with answers that say I shouldn't be charged.

Please can anyone advise me on this situation, as I am a pensioner.

Many Thanks

[XRaySpeX]

You shouldn't be charged Early Termination Fees if you ordered EE BB thro' your BT a/c.

[JackieDean]

Hi

I ordered through the EE offer. Does this affect this termination charges?

Many thanks

[garybs29]

Where did you order? Sounds like it's been setup without linking ie as a brand new account instead of following the process

[XRaySpeX]

It might! BT like you to do it thro' them. Where was this EE offer? Just on the EE site for new custs?

[JackieDean]

Hi

Yes, the EE broadband deals on the website, £26.99, the one that states upto £300 to cover for leaving fees

Have I done wrong?

[garybs29]

In effect yes, also got yourself a credit check too. You've setup as a brand new customer with no link to BT

I'd suggest try calling & explaining the situation & see what they say

[UkzVortex98]

That is because BT Home it back and New EE and merger as been scraped 

[XRaySpeX]

Probably! I should have a word with BT about waiving those exit fees as EE probably won't cover leaving fees coming from BT when you could have come directly from BT as an existing cust.

[Matt_124]

It hasn't been "scrapped", your information is incorrect in regards to this post and the details have not been officially stated anywhere by EE or BT.

BT Consumer will most likely stick around as mainly a Broadband and Home Phone provider, but New EE will carry on as the brand for converged customers who want the best of Broadband, TV and Mobile deals.

Customers are still able to switch from BT to EE, but it has to be done correctly by contacting BT or doing it through their online account.

The OP has placed an order as a new customer instead of by contacting BT or entering their online account to request the switch and choose an offer, and that is the issue at hand here.