Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Financial difficulty following Hurricane Melissa

Hi EE, i have no way of contacting you. I was able to gain access to wifi network. I live between Jamaica and the UK. On 28th - 29th Oct Hurricame Melissa anihilated sections of the island. Whilst we didnt sustain life threatening damages we did have...

Resolved! Bank card has expired before final bill

my bank card expired after I got my final statement but before the direct debit will be collected. EE will not let me change my bank details before the direct debit is collected so I tired the ‘make a payment’ option but the amount owed is listed as ...

Resolved! Just applied for a contract

Hi, i have applied for a contract and I passed the extra questions via the external credit reference agency then made the upfront payment (had to do the bank verification too) then the page EE took me to was blank so I assumed all went well as I rece...

Resolved! Unable to Upgrade SIM-Only Plan After Moving Number to My Account?

Hi all, I’m hoping someone can clarify a situation that doesn’t seem to make much sense regarding upgrades after transferring a number between EE accounts. A few weeks ago, I moved my partner’s SIM-only number onto my EE account at the same time as t...

Resolved! Cancel

I want too cancel my contract

Resolved! Over charged

Got charged £100 twice for new phone.. waiting a week for a refund of the over payment. Anyone got a number I can call.

Resolved! Refund policy

Waited 14 working days to get refund and it never arrived. Phoned had a seriously rude customer service rep that was useless and repeated an obvious script in front of her. When I asked for call reference number and employee name as I missed it at th...

EE are useless

Worse move from BT to EE … wish I hadn’t of done it … told it will be cheaper but no it isn’t !!! also been charged twice for mobile phone bill and have to wait 7 days for refund which as left me short in money for another household bill which was du...

Resolved! Full works SIM

This is advertised as being able to gift data to family and friends - how does this work? And also unlimited data can be used on a smart watchSo my partner wants to join EE, she has an iPhone which she owns outright so only needs a SIM only deal, can...

Resolved! Transfer Ownership of Additional Line

I have an additional line on my account which is discounted by 10£ a month, the additional line has been on my account for over 3 months now. I'm just wanting to know, if I transfer ownership of the additional line, would the discount remain?