Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upfront payment

Hi my upfront payment has come out my bank twice.

Resolved! Can I upgrade to device plan

Resolved! Roam Further - Errant charges

Hi there.I purchased the Roam Further pass prior to traveling to the US, as I have done in the past without issue.During this stay I received the expected message indicating Roam Further was correctly applied, but it was almost immediately followed b...

Mis sold contract for free gift - advice needed

I upgraded on 02/11 in the Gloucester store, and picked the Samsung Galaxy S24 FE on the premise I got a free Samsung watch as highlighted by the colleague serving me. I go to claim the watch online that evening and the free watch offer actually fini...

chat service

today i had reason to contact ee via chat service, eventually got through the bot. i waited 2hrs no reply {for which i have a screenshot } and i had to go out. so ended chat. No way should any customer have to wait that long. is there anyway to mak...

yesterday the bill was paid please contact me by phone

Had a device charge I’ve not had before

Have a device charge that I’ve not had before? My partner joined my EE account 3 months ago and have not had this charge before but this month I’ve had another £21 on top of her normal contract and my contract, that was never agreed in store or made ...

Charged sending STOP requests (SMS spam)

I've received spam messages from Pizza Hut and attempted to stop these by sending STOP to 65011. I'm getting charged to send these STOP requests - is something amiss here?

Unable to upgrade message

I am currently on a sim only plan and the contract ran out back in April, I tried to look at phones etc to do an upgrade but I get this message at the top of the screen "just so you know, we’re unable to let you upgrade or get another phone yet"I hav...

Broadband + mobile : other household members

I have an EE broadband account, and EE mobile account in my name. I therefore get discount on mobile plans .I've heard mixed information about whether other EE mobile accounts *at the same address* can claim any discount.In my case my wife also has a...