Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contract

My partner set up a deal so she knew exactly what she would pay each month yet she was charged far more. When she tried to sort the problem and asked to move to a cheaper deal she was refused even though the deal had been sent to her account. She ha...

Resolved! Need to downgrade

Am abroad and hardly using my phone, just whatsapp on wifi. No minutes no data. Need to either change my number to pay as you go or downgrade to the cheapest rolling contract. Not sure why I am on £40 a month, not even in contract.

Resolved! Unable to change my direct debit dates

Hello Folks, I've only just joined the EE and activated my sim card with unlimited broadband. Everything is fine but thr gentleman that processed my rider took my bank details and set up my direct debit but I'd wish to change the day the direct debit...

Keeping my EENumber on new contract

Hi there, I have just started on a new EE contract with a new iPhone, but have an old £10 monthly sim, I want to use my old number ie **********. Not the new one and then cancel my old contract. How is it best to go about this please?! [mod edit: p...

Sim Contract

My EE 12 months sim only contract ends in approximately 3 weeks. I note that the same contract over 24 months is now considerably cheaper than I am paying so want to swap to the new one. Myee doesn't currently give me the option of upgrading to a new...

Upgrade

Hi I’m looking to upgrade my phone I’ve tried afew times now but it’s not letting me and I don’t know why

Resolved! Cancel contract

Hi my name is Marlene and I am the wife of Vic, sadly Vic passed away on Friday, so I would like to cancel his contract with you.

Resolved! Re: Email changed can't find statements

Can't find 3 mothers of statement how do I find them or can you email me them

Abroad, phone is disconnected due to bill payments

Hi,I am abroad, my mobile phone is disconnected due to non bill payment. I cannot make a call to EE to discuss the outstanding due to disconnectionNo option to Web chat for helpNeed help !! It's urgent because I need to make an urgent callThanks

Resolved! Pay my bill

My bill is due to be paid today but I am unable to until I get paid on the 15th may.