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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60337 Views
  • 69 replies
  • 14 Helpful

Cancellation

Hi AllI had a sim only deal attached to my phone contract which is no longer required... I have tried following the process of calling to cancel this but every time i do, the call just cuts off after 10 minutes of being on hold. (Quite frustrating) I...

AshWoody by • Visitor
  • 324 Views
  • 2 replies
  • 2 Helpful

Resolved! Instore upgrade

Hi, i upgraded instore, but i dont seem to have been given a receipt or order number or invoice number, ive gone through all the documents i was given electronically but nothing on there either can anyone help

Resolved! Itemised bill

How can I request an itemised bill? This should be an effortless task, and I have yet to find a straightforward solution, other than SAR? Why are there no clear guidelines on the app or my account, please?

Resolved! sim

I pay for 2 sims but my husband has passed away so only need one now what do i do

Tony2016 by • Investigator
  • 383 Views
  • 4 replies
  • 2 Helpful

Contract

I am wondering if anyone could help me locate my contract end date online, as I could only see the start date but not the END DATE

Imok by • Visitor
  • 363 Views
  • 3 replies
  • 1 Helpful
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