Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unable to upgrade message

I am currently on a sim only plan and the contract ran out back in April, I tried to look at phones etc to do an upgrade but I get this message at the top of the screen "just so you know, we’re unable to let you upgrade or get another phone yet"I hav...

Broadband + mobile : other household members

I have an EE broadband account, and EE mobile account in my name. I therefore get discount on mobile plans .I've heard mixed information about whether other EE mobile accounts *at the same address* can claim any discount.In my case my wife also has a...

Bill payment

itemized bills

Resolved! Phone insurance

Can i cancel the insurance that i have on my phones

Resolved! Repair Cost

My mobile phone began turning its self off and on. Upon looking online it became apparent this is a common fault at times with Android phones due to malfunctioning batteries in the devices. A few days later when it became apparent this fault would pe...

Statements - I need to see my last 3 months as proof of address. Can anyone help

Email changed

Hi,I've changed my email/login but communication still goes through my initial email.Can you tell me where/how i can redirect communications to the changed email address.Many thanks,

Resolved! New phone

Help! Royal Mail haven’t delivered my trade in phone 🙁

I upgraded and part of the deal was to trade in my old phone. Used all the packaging and labels that were sent to me and handed it over at the post office on 19/01/24 to get my proof of postage. 6 days later and it still hasn’t been delivered . Not ...