Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61247 Views
  • 69 replies
  • 14 Helpful

Resolved! Re: Online upgrade

I'm having the same trouble it's alright telling you to ring 150 if you got 60 mins to hang around waiting for someone to answer the phone, if can't upgrade on the website then don't give people the option, considering ee is a communication company t...

Jonjoe by Explorer
  • 303 Views
  • 1 replies
  • 0 Helpful

Resolved! EE one sim only plan

When i try and order a SIM only plan after getting connected EE broadband ,I am getting the above message . I had approved plan with iPhone contract with you before ,which i decided to cancel before it was shipped as I was not happy with the customer...

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Resolved! Phone

I phoned EE yesterday afternoon to upgrade my phone contact. It said on my plan that I had a 30% discount and the guy I spoke to on the phone said I could get it. I explained that I had EE broadband and had been with yourself since 2019. The guy kept...

Viv_05 by Investigator
  • 377 Views
  • 2 replies
  • 0 Helpful

Miselling and frustrations with a Franchised store

I'm wondering if anyone can offer advise on any options that I have left. Last May the Franchised store in Caerphilly  convinced my elderly family member (a technophobe who won't even have Internet in her own home) to move away from a pay as a go and...

Complaint outcome

I recently upgraded  my phone contract & I have had nothing but issues about this eg contract wrong on app/ overcharged I have complained & complaint has been closed 3 times without any change to my situation no detail has been given about complaint ...

invoices

How do you download invoices, I have just been on chat live and it is a waste of time.  We are a business and I am unable to get the invoices for the last 6 months.  I always hate coming on this site and I only come on every 6 months or so and downlo...

RCIT by Visitor
  • 290 Views
  • 1 replies
  • 2 Helpful