Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! claim insurance

I am writing to express my concern regarding my ongoing insurance inquiry. It has been four days since my initial contact, and I have yet to receive a clear response or confirmation regarding my case. Each time I call, the operator informs me that th...

Invoicing

Is anyone having trouble downloading and printing invoices? This problem has been going on a while now.Many thanks in advance

£306.68 in refunds still waiting for refunds.

So because EE's 36monthly repayments were giving errors earlier in December i have £200 in refunds waiting (they were debited from my account on the 13th and 16th December). This was because I had given £100 as an upfront payment. But becasue of the ...

Resolved! Downgrade

Hey guys, my contract ended in May 2023 and since then I have a simple monthly direct dept, which I would now like to change to be pay-as-you go. How can I do this?

Resolved! Flex pay

I’m new to EE so don’t really understand it all but with flex pay. When I got paid at the beginning of this month, it come out of my bank and then got send back straight away, and did it again today, says EE device payment and then soon after Returne...

Wifi still not on after paying bill late been more than 24 hours

Resolved! Upgrade

Hi I've just took a ee sim as I've been on the broadband for a few months and tge discount made sense, I'm due upgrade in June but would they credit check you like a new customer or a existing customer?Thanks and have a good day

Resolved! port from contract to pay as you go

I have an EE SIM only 2-year contract that ended 4 months ago. I am billed monthly now. I wanted to switch to pay-as-you-go and keep the same number. I'm out of the UK and don't have the means to call the help desk in the UK. Is there a way to go abo...

Resolved! Extra charge

I’ve been charged £34 extra for changing my DD date. So technically I’m being charged for 2 bills within ONE month. Is this right or even legal?

Resolved! App not working

Hi I’m trying to organise a new new phone and contract today. I get as far as agreeing to terms and conditions and it keeps saying to try again (see pic). I’ve tried logging in and out, turning WiFi off, resetting the app. It won’t let me connect to ...