Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60446 Views
  • 69 replies
  • 14 Helpful

Contract

I am wondering if anyone could help me locate my contract end date online, as I could only see the start date but not the END DATE

Imok by Visitor
  • 365 Views
  • 3 replies
  • 1 Helpful

Pac code

I have sent a text to 65075 requesting a pac code as I want to end my contact with ee (reluctantly, but have found something cheaper) and  change providers. My contract ends on 6th October. Ee have rung my twice already asking for my reasons to leavi...

Tee193 by Established Contributor
  • 419 Views
  • 2 replies
  • 1 Helpful

12 month contract offer

Hi, I’m currently on a 2-year SIM-only contract, which is ending soon. I was hoping to switch to a 12-month SIM-only plan, but I can’t find any 12-month options on the EE website.I'm wondering if EE still offer 12-month SIM-only contracts? If so, whe...

Resolved! Refund

Subject: Request for Refund – Final Bill After PAC Cancellation Dear EE Customer Services, I recently cancelled our EE mobile contracts by using PAC codes to transfer our numbers. According to EE’s billing process, I understand that a final bill will...

Jolo24 by Explorer
  • 447 Views
  • 3 replies
  • 2 Helpful