Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I need to know my ee bills

Resolved! Billing

I need to change my direct debit date to the last day of the month i get paid the last friday of every month

Setting up a Standing Order for Flex Pay and EE Airtime

Hi,I’ve spoken to the Collections Team regarding my account but I’ve still got a question.I find it very difficult to speak on the phone — it makes me nervous and stressed to the point I feel sick. I’m making payments as per my arrangement, but I’d l...

Resolved! Call charges abroad

I recently travelled to the US and while there, switched off my data roaming on my mobile relying only on WiFi. During my holiday I phoned my family (who were also in the US) via FaceTime audio calls, but a few times I accidentally hit ‘call’ through...

I cant afford to pay my bill please help me

Resolved! Receiving bills but don’t have an EE account or phone

Hi My husband has now received 2 bills from EE. Problem is he doesn’t have an EE phone or account never had. He has always been with another provider.He has tried to call to get through to the team, emailed them and also been in store to check what h...

broadband bill

two problemsi have not received my postage labels for the return of my entertainment package.on my bill there are charges against a mobile number i don't recognise?

Resolved! to tegister my number on my name

how to register my phone number on my name

Resolved! Phone not delivered - being charged for contract.

Im posting this here as I want a trail in case my issue goes like some customers and ee fail to cancel my conteact. I've been a customer years so decided to upgrade, I got a super deal, probably too good to be true as my phone was turned around at Le...

Resolved! Sim plan billing

Can you please cancel my contract