Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 65299 Views
  • 69 replies
  • 14 Helpful

Resolved! 17 PRO MAX EMI DEDUCTION

Hello Friendsi got my 17 pro max on sep 26. Paid and upfront fees of 50£. so when will EE start deducting monthly emi?? @Online 

Resolved! Not open?

I’ve been trying to talk to contact customer services to talk about my phone as I’m due an upgrade today. Only says it’s open from 8am - 9pm but no matter what department I try it says opening is 8am - 6pm… I call before 6 

Re: Getting charged for an account that's not mine.

I have had a similar problem I pay my bill and I also pay a pay as you go chip for my daughter . My contract has expired so I went into the EE shop to upgrade when I questioned why my bill was so high the lady was giving me a break down and I noticed...

Gino611 by Visitor
  • 301 Views
  • 1 replies
  • 0 Helpful

Upgrade

I have an upgrade due and I found that it’s cheaper for me to do a sim only upgrade, and then afterwards upgrade my 12 pro max to a 17 pro max.If I do the sim only upgrade first will I still be allowed to upgrade my phone? Whilst also keeping my numb...

Abz_97 by Visitor
  • 363 Views
  • 2 replies
  • 0 Helpful

Resolved! Sales pitch no deals poor customer services

Everytime I have an upgrade I like to speak to someone, often they give you the best deals and can give you some information about the different phones. This time I had to raise a complaint. The call lasted 90mins, the person spent the time giving me...

gdamazon by Explorer
  • 748 Views
  • 4 replies
  • 2 Helpful

Resolved! Help me understand this bill

The other day the app said that December is paid and I’m all good but today my direct debit has gone out. Anyone know why?my account was in credit because we just got a new phone and paid a lot of the upfront cost, the credit amount was about £130 to...

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ItsNorik by Visitor
  • 410 Views
  • 1 replies
  • 0 Helpful