A new Contract was started (5th Dec 2024) after I changed my BT Hub to the new EE Hub all was fine initially. After a few of months my Wife noticed EE weren’t taking any money. I Contacted them on the 6th of May as EE had a £304.69 Pending bank charge which left us in Debt. The Advisor apologised and a refund Cheque was sent. I informed them that I’d not received any Bills, they stated that numerous customers have not been billed during the BT to EE transition and any outstanding bills were being absorbed as it was an Error on EE’s processes. It was also Identified that my email address had been changed.
Last week I called again as I’d been ordered to return the EE Hub, which had already been sent 2 months previous from the BT-EE change. I was also told that I owed nothing to EE and the Account No GB******** had been closed Dec 2024 by someone which is odd as I’d been with BT for years without issue. I was then told that EE had NO Details for the Millport address. I’ve now received a bill in for £419.90 as it’s now been closed by their system which added a £280 Early Exit fee. I NEED help resolving this issue please, I’m on a Pension.
