Phone Upgrade

Arohasmoon4 · ‎01-10-2025

Hi all. My phone is due an upgrade and has 23 days left of the contract. I have some question regarding my upgrade and I know one is probably very obvious but I’m in dire need of an upgrade as my phone is starting to freeze up a lot more despite being up to date with the software updates.
1) Can I upgrade early without paying an early upgrade fee?

2)Can I upgrade without my contract holder as we now live in different cities and transferring the contract is not an option for us as I don’t make enough to cover the bill?

XRaySpeX · ‎01-10-2025

Yes, one may upgrade from 30 days before end of min. term, but see 2.
No, only the A/c Holder may perform contractual actions such as updating & cancelling.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎01-10-2025

Yes, one may upgrade from 30 days before end of min. term, but see 2.
No, only the A/c Holder may perform contractual actions such as updating & cancelling.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP