It is the most confusing, maze like website I've ever used.
Have a look at this video: https://www.youtube.com/watch?v=APlgocfv4SY
The item in my basket there is about the only thing I could get to add (it's an additional SIM that I do not want).
I keep ending up in dead ends, constantly getting Page Not Found and Technical Errors.
If I'm signed in, and click "Change your Broadband plan", I get a 404 Page Not Found error. WHAT?!
I'm trying to buy broadband and change over my SIM only contract as they're both out of contract. Can not do it.
If I click "Choose plan" on a SIM only deal, it takes me to the phone selection screen, or sometimes back to the "What do you want to do?" screen. WHY?!
It's an absolute mess. I've tried on mobile, app, Safari, Chrome and Firefox.
On top of being unusable, the parts that vaguely work take ages to load. They need to have a serious word with their web dev team. If you reach out to them on Twitter, they say ring this number. You're an internet provider. And you want me to call a number.
I really just want to cancel all of my contracts with them and go elsewhere. But guess what happens when I try to amend my contracts? Yep. Technical error.
Lastly, half the time my data doesn't work on my phone. Says I have several bars of 4G or 5G, and yet various apps fail to load content.
Genuinely quite concerning. Smells of rot within.
