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Recurring top-up - how do I change these

DG1232
Visitor

‎14-07-2025 12:24 PM

I have a top-up SIM and for some reason EE is taking two or even three monthly top-ups from my card. While I can see these in my monthly history, there seems to be no way to cancel the duplication. As a result I have £150 and growing credit. The website interface is horrific, so any suggestions how to sort this out would be much appreciated 

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XRaySpeX
EE Community Star
EE Community Star

‎14-07-2025 12:40 PM

@DG1232 : Try texting STOP REC to 150 & see if that stops (at least 1 of) them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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