Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
How to see the bill in Eee apps
The EE app has gone so beyond bad it's ridiculous. Every update they push out seems to make it worse. Constantly crashes, doesn't show current stats for data and usage it ALWAYS says there's a technical issue and unable to show info. I've already sai...
Hello I have downloaded the app & it works the first time but on logging back in I just get a screen that says we need to access your device. The screen never moved on from this prompt & the only option is to delete the app & start again but with sam...
I thought this was a PHONE and INTERNET company...!They have the worst most glitchy app, and the website feels like trying to load a photo of a cat in 1993.In 2024, 'clearing the cache' etc etc should not be the way to make a basic-as website functio...
I’m having trouble being able to access my account both on the EE app and the website, both saying the information is not available or can’t be loaded? i am unable to make any changes to my account or check my bills etc. has anyone experienced this? ...
I've just "transferred" from BT to EE for Broadband, etc. Not the same problem that you have but similar. Trying to set up the EE app on my mobile phone and to apply the change I have to provide a code delivered from EE via SMS. Setting up the same ...
Last time they had to white list my IP Any ideas?
I have not bern able to log since July and despite multiple phone calls to tech support etc this has not been resolved.I cannot check my bills, gift data or anything apart from see my profile.Am I within my rights to cancel my contracts without pena...
when I connect to my application, it doesn't show me the invoice or how much I have to pay, it gives me a link, I access it, I enter my phone number and accept the contract number, and then it tells me that my account is connected to another account,...
I have ee apps registered to 3 different emails. I only need the one, so how do I delete the other two accounts that do nothing?
