Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi What’s happening with the add on section ? I’m trying to add data on and it keeps saying there’s an issue they are trying to resolve? How much longer? I need the unlimited for a month to run my business from and I’ve been down for two days now T...
Hi I am having a problem i haven’t been able to get on the app or the website but mainly the app for a few months now any help would be greatly appreciated.Thanks.
How do I change my number on the ee app? I used to have another number but I lost that SIM card and now I’ve got a new one. The problem is that I can’t change my number that’s associated to my email and I need to do that
I have 4 lines with o2 as they run out I want to bring them over to EE. I did the 1st one no problem when the 2nd ran out tried to bring it over and got the another message. Called customer services they confirmed I am eligible for 2 more lines it’s ...
Any idea on when they'll be working again?
I have spent all afternoon trying to open the EE app I log in with username and password then when I press next it gos to the bouncing balls then gos back to log in I have deleted and reinstalled the app.
Hi,Not sure if this is the right place to ask but I'm getting nowhere with phoning and speaking to CS.They don't seem to know how to solve the problem and keep passing me between the phone team and the broadband team.I have been with EE for over 20 y...
I can’t buy add-ons through my online ‘myee’ account, I just get this message. EE must aware of this problem as it’s been like this for days. I’m not interested in going round in circles giving all my details and trying different suggestions that don...
See e.g. Device unknown - The EE Community Since my upgrade a couple of weeks ago, when I look on my website account it shows as "unknown device". It was fine before, and the other phone on the account is displaying fine, just this one. I have reinst...
