Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I currently have a two year contract which is due to finish (I Think). My phone broke so I am now using my partners older phone with my sim card init. When I launch the app or website it states im paying £53(partners contract) and an upgrade date ec...
HiWhenever I try to view or change anything in the Account section I get a message saying I’m not the Account holder and I am. I have two phone plans running on one account. Anyone know the solution. Thank you.
Gone to the bother of upgrading online and when I hit the confirm order it just spins and spins. Items stay in my order box. No order confirmation. Is the system down?
Link to spend cap management not working, getting a 404 error?
I have tried to order multiple times over the last week to order FREE MOBILE DATA SIM. The form submits to show page with error. I have contact the tech support live chat and also by phone. They seem uninterested to hear that their website is broke...
I want to find out when I bought my phone but I can't find any history at all on the website of my phones or my contracts. Do these exist? Where are they? How can I find out?
I am not customer but registered to order phone but now every time I try to place order asking for customer phone number.
I received the message to say I could upgrade, when logging in to both the app and site it says eligible to upgrade but every device I click I get this message.. 'Sorry Charlotte, it looks like there are no suitable plans available for this device ri...
I am trying to buy air pods of EE. To do this I have had to make an account then spent an hour trying to verify my email cause its they wouldnt send a confirmation email and now i have to make an EE community account. I just want the airpods. Amazon ...
I can't see the mobile numbers on my account via the EE app. I've 3 numbers but can only see device names no phone numbers. As one is not in a phone I can text to get the number back.
