Upgrade does not work

[linsbingham]

Getting highly frustrated, trying to upgrade my phone.  The upgrade process simply does not work.  I have been trying several times a day at different time of the day for over a week. I have tried the app on different devices, the website on different devices and browsers and the message I continue to get is page can not be found.  I do not want to call 150 as I would like to browse the deals.  Not frustrating at all, may have to switch to a provider that can provide basic website functions!

[Leanne_T]

Hi @linsbingham 

Thanks for coming here. 

Do you get the same message if you go to the EE Shop and log in to your account?

Thanks. 

Leanne.

[linsbingham]

Hi Leanne

Yes exactly same message whichever way I try.

Thanks

[James_B]

Hi @linsbingham,

Please get in touch with Technical Support so a member of the team can raise a support ticket for the issue with your account.

They'll be happy to help. 🙂

James

[lisad1969]

Hi I have been having exactly the same problem when trying to do my upgrade. It should be sorted so people can do online as so do not want to do via phone. I will not be happy if the phone deals change before the fault is fixed!! I have tried several times and on different days and am getting extremely cheesed off. Can you confirm when this will be sorted.

[James_B]

Hi @lisad1969,

Welcome to the EE Community. 🙂

We're currently receiving online upgrade orders as usual.

If you're experiencing issues when trying to place an order, please get in touch with Customer Care so a member of the team can raise a support ticket for your account.

Thanks

James