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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 595679 Views
  • 0 replies
  • 12 Helpful

Resolved! Ee

It states I am not the account holder when I am? How do I change this? 

Sherko1 by • Visitor
  • 376 Views
  • 1 replies
  • 1 Helpful

Upgrade

I’m trying upgrade my phone trough the appbut ever time I click on the upgrade link nothing is connecting me to the relevant department for me to process a upgrade 

Resolved! Contract phone

My account is linked to my outdated pay as you go account I’d like to update it to my current contract phone account. Don’t know how. Thanks in advance. 

Mrsc82 by • Visitor
  • 469 Views
  • 1 replies
  • 1 Helpful

bug

i have been having this issue for days now. when logged into Account and then go to the add multiline discount 20% off link it says login which i already am and when do this just directs straight back to my main Home profile page? i have chatted with...

pgm671 by • Contributor
  • 850 Views
  • 9 replies
  • 0 Helpful

I can’t login

Hello there I am trying to login into my ee account online and in the app and it says Sorry, we were unable to complete your request right now. Please try again later I have tried all day long and it still the same problem please resolve my issue tha...

Pin

When I want to login to my account in my app after email and password the app want a pin (4number) but I don't know what is the pin

Reza1982 by • Investigator
  • 661 Views
  • 1 replies
  • 0 Helpful

https://add-on.ee.co.uk/status gives a 403 Forbidden error

Hi,On both my mobile and for my dongle I get a 403 "Forbidden. You don't have permission to access this resource." error message when I try to access it. I noticed this issue was reported in August and one of the suggested solutions was to clear the ...

nancy_s by • Investigator
  • 4922 Views
  • 31 replies
  • 12 Helpful

resetting my card details

when adding a new card to top up via the EE ap on my Apple Iphone 61)I put in all the details of the new card, address etc2) then it asks to send an OTP security to my mobile number3) then I press the button on the phone at the bottom to go to messag...

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