trying to upgrade online

[meanderchu]

Trying to upgrade online, my account says i'm able to, but the upgrade links are either not working or sending me around in circles.  Is there a bug in the website?

[Katie_B]

Good afternoon @meanderchu. 

Have you tried another browser?

Are you presented with an error messages or does it just loop round?

Katie

[meanderchu]

I've tried several browsers but it just loops round. No error messages. 

[Katie_B]

Thanks for confirming @meanderchu. 

Please get in touch with our technical care team on 150 who can look further into this for you. 

The team can also help regarding ordering your upgrade. 

Katie

[StaceyA1]

Same issue here. Its driving me nuts!!! Seem to recall I had a similar issue before too 😞

[Jon_K]

Hi @StaceyA1 

If you're unable to upgrade online, I'd recommend getting in touch with our Tech Care team so they can check your account.

Jon