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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

EE Sim One Discount with 1.6GBps Broadband

Hey! Recently signed up to a SIM with the one discount, but cannot access the EE App or Website to manage my SIM (Understand I cannot with the 1.6GBPS online manage my broadband, but really need to manage my SIM etc.)Any idea on how this can be done?

Resolved! Upgrade not available via App

Is anyone having issues with the upgrade feature. My contracted ended today but I am still unable to upgrade unless I call. I don't want to call!!

We can't load this right now

Hi,I am trying to login to myee and keep getting this error on the main screen. I have tried from a few devices and the app and get the same messages.Any ideas?Thanks

Resolved! struggling to link my new esim to my account

struggling to link my new esim to my account any time i put the code in and confirm that i an the account owner i get this message " Some of the details on your EE ID don’t match those on the account you’re trying to link. to make sure your details a...

How long after buying broadband does it take to get unlimited data on my phone?

It said I'll have unlimited data because I already pay for 120gb, how long does it take to take effect? Will it not be until after the broadband is installed? Was hoping it'd happen after like half an hour or so.

Resolved! Re: Cannot link Broadband account to EE acount

Same issue - multiple calls and no solution. I have never been able to see my bill and can't even see what is and isn't included in my broadband package. Been passed to IT / back office at least twice and no resolution.

Resolved! Account of my mobile is not showing on website or app

This has happened immediately after I agreed to update my Broadband plan (to Fibre Plus Broadband without landline) along with some special offer (promotion?) for my mobile. So now I just even cannot check what mobile plan I have, because when I log...

Resolved! Tried to move from BT Mobile to EE and get new mobile and its failed at checkout

three times now its beyond annoying.

Resolved! extra person on account

I have just opened an EE account downloaded the app and waiting for broadband to commence next week.Is there any way to enable my wife, who is absolutely trusted, to have access to the app in her own right, rather than just giving her my security det...

Resolved! Can’t log in to upgrade

Here is the problem. When I log in to upgrade my phone in the app it takes me to the website and then says it can’t log me in properly. If I check in my account I am logged in but a yellow banner appears at the top saying i cannot be logged in but I ...