Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi,I've recently been switched over to EE from BT with my latest broadband contract and was told this would be a seamless transition. However, I am unable to 'link' my broadband to my EE account and hence cannot access my bills. I called the IT helpl...
I’m a new EE SIM-only customer who accessed and joined the EE Community via a link in the EE App, and created my user name. I have saved community.ee.co.uk to my iPhone 16 Pro Home Screen and would like to access it directly using the same email add...
My husband and I are both due to upgrade and I've been looking on our accounts at the current deals. I'm currently on Essentials 125 and he is on Essentials 25. Can anyone please tell me why his new deals are far more expensive than mine and, if we g...
When I go into my app and click on help there is no message us option. I'm trying to change my spend cap and I have followed all the solutions and non of them are there or I get an error. I have tried texting 150 and I just get the same message sayin...
I've gone to add a pack and come across as pack for '-1024kb'?! I was looking for a pack bigger than 125gb but the £35 is for '1024kb' instead which is very odd. Assume this is an error on the site to be corrected?
I don't even know where to start with EE. This just is not regarding the app itself but other issues that need addressed too. Firstly - The app has been down for roughly 3 months now and I can not see what the hell is going on inside the app. Second...
Can anyone help me locate the chat function please. Seems to have disappeared. thanks
I have been unable to login to the ee app. Have tried on laptop and mobile phone.keep getting the message 'We can't load this right now"Have tried severeal times over the last week.
I never get to view my bill or check my contract because the app has never worked and I’ve been with you more than 2 years. I won’t go into the shop ever again because I had such terrible service and was lied to and conned by them when I took out my ...
I've recently had more website blocked as being 'adult' including www.tanners-wines.co.uk. Can you please unblock this site? Thanks
