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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1311 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16493 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 196865 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13258 Views
  • 11 replies
  • 2 Helpful

Linking sin to account

I’ve just recently transferred from plus net and no matter how many times I try and link my sim, it won’t work? Does anyone know how to get this sorted?

LucyM03 by Visitor
  • 172 Views
  • 1 replies
  • 0 Helpful

Error message when trying to upgrade

I’ve recently decided to upgrade my sim only contact as I’ve had my phone for nearly 6 years and it’s due an upgrade. The app and website allow me to log in but as soon as I go to products and “upgrade phone options” I get a error saying I’m unable t...

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Lauraw92 by Explorer
  • 229 Views
  • 3 replies
  • 1 Helpful

Customer services

Hi Does anybody know if customers services have anyone working at the moment. I spent over an hour in a queue last night (19/1/24) and spoke to no one. It’s the same tonight (20/1/24). 

Mark3081 by Visitor
  • 182 Views
  • 1 replies
  • 0 Helpful

My EE app account frozen

I login my EE app account, but it shows the message as the picture. I also tried to login EE website, but the system cannot show my profile and my account info. I already linked up my broadband bill to my account and I can’t check and pay my bill rig...

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Donald33 by Investigator
  • 204 Views
  • 3 replies
  • 1 Helpful

SAR REQUEST

I put in a request to get a list of my outgoing calls and they said it would only be the calls to EE that i made and not personal calls is this true? 

Larsxo by Visitor
  • 197 Views
  • 1 replies
  • 0 Helpful

Stupid useless app

The ee app is not working yet again.Live chat was so unhelpful giving me impossible advice sending me stupid links.I have had 4 mini strikes really don’t need this ee.Inly wanna know how much my bill is.The app hasn’t worked for over 24 hrs plus I ne...

Resolved! This app terrible

This new app is shocking , all I want is old app back so easy to use , now all I can do is chat to people it’s says your app is being improved I just want check usage , bills , add ons , up grades instead of ask a question !! Who ever thought to chan...