Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Passei da Giffgaff para essa operadora, fiz um plano, paguei por ele, o chip chegou e não existe no aplicativo um local para se explicar como fazer isso. Estou sem GIFFGAFF e sem EE. O que eu faço agora. Me expliquem, tem que ser mais fácil pra gente...
Trying to upgrade my contract and evey time it gets to the payment step it says "unavailable at this time". This has happened on both the browser and the app.
When I try to access the broadband tab on the EE app it just says order pending and the the plan details will appear once you are all set up at home.It didn't say this last week and I need to access that part of the app to stop the WiFi from blocking...
The EE website does not work. There are countless posts on here that show this to be true! In my case I have tried multiple browsers (Chrome, Edge & Safari) on multiple devices (phone, Mac & PC), I have cleared the cache on all of these. I am able to...
I have had an EE Mobile account for years - and recently moved from BT to you for fibre and landline. I cannot however link the 2 accounts together on the app, despite being urged to do so every time I use the EE app. The existing account with mobil...
I had a issue with my phone and the team I needed was shut at 6:30pm.I was on the EE Guide live chat for over 90 MINUTES and I get disconnected from that chat, I then join a second chat and no one is answering despite them shutting at 10:30pm my wait...
Hello, I took out a business SIM more than two weeks and I am trying to link to my new EE account, but I keep getting an error message saying "Let's try that again, we couldnt find any products using the number xxxxxx". I phoned EE support three time...
My mobile phone plan is not showing up in the app.I have tried to link it but it says it is already linked.Have tried logging in and out etc and even deleting the app and trying again but still the same.
Yes, I can see it but they still don't send notification nor a pdf version
