EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 593097 Views
  • 0 replies
  • 12 Helpful

Can't link my phone to my EE account

I am trying to link my new sim in my phone to my EE account. I get to the point in the process where I say that I pay the bills for the phone and then it says 'We're having trouble linking your products'. It's been like this for 2 days now.Is there a...

tave by Visitor
  • 16803 Views
  • 51 replies
  • 28 Helpful

Resolved! live chat

i need talk to Live chat on EE app, no option there. becuase i am Deaf and need message. they say "Live Chat will be found under the Help section of the MyEE app". i seen is not there in EE app. show you of attach image.    

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ItAdam by Investigator
  • 642 Views
  • 5 replies
  • 2 Helpful

App app app crrr...

Dear EE. I have been with you for more time than I know my wife. Please, can you ditch your app and start again from scratch. This will never work.You have bundled so many things in to the app that this concept of interactive tiles and no fixed menus...

Andrei by Investigator
  • 564 Views
  • 5 replies
  • 2 Helpful

Resolved! ee app home

why dosent there app work for bill payments ect honestly they should get it sorted it would be easier

Upgrade page not working

I am getting the above when looking at upgrade options on the website - I get one step further on the app but it won't give me any price options. Is this an ongoing issue?

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kosborn30 by Investigator
  • 275 Views
  • 1 replies
  • 2 Helpful

Resolved! Managing my account

I am currently unable to get into the EE app or into the manage my account section of the website. It has been like this for five days and I need to gift data. On the app, it says  "Sorry, there seems to be a problem..." On the website it says "This ...

Disability Access and the EE app

I wanted to raise a point on this community and the replies.I can see that there is what looks like an automatic reply referring everyone with a question to the EE app. As if we didn't try that first but that is another story!I would like to ask if E...

Almamay5 by Established Contributor
  • 392 Views
  • 3 replies
  • 1 Helpful