Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
hi, is EE started implementing 2FA on website ? twice today when logging into website, I been asked to activate 2FA and really not want to activate as its a text 2FA. I prefer authenticator app but don't give you that option. thanks
I click 'View my bill' and just get a dummy page every time. Just been happening since last month
It is truly abysmal. It must be the worst website I interact with. Even the simplest of things causes it to crash or just freeze. Just tried ordering a watch for my daughter and after I paid the upfront fee using PayPal it returned me to the EE websi...
After being forced to do an update now the app is worse than ever. Im so fed up with it. To the point im actually really considering leaving for a different company. Why do they have to fix something that wasn't broken? I dont get it. & i cant really...
How do I change my email address as I no longer have access to my old one
I recently moved my BT family sim ftom BT to EE but the app won't let me link my mobile it just says ' great we've found your products, but when trying to link it says already linked to another account.I am now doubting the move as this seems yo be ...
I having trouble to ay my bill I use pay online my broadband phone and couple months been Acord, I need help
Hi,I always visit the website to view and download my bills.I have tried today and yesterday but every time I click on Bills & Payments or view my bill nothing happens.!!!Is there a problem with your website?
When trying to add a new card (Starling Bank Mastercard debit), the 3d secure pane does not load and shows ERR_BLOCKED_BY_CSP. Has been like this for days, I gave up and used a credit card from another bank for which the 3d secure works. Please fix...
More EE hassle and incompetence. When I try to link my new Sim to the App, it tells me that I need to present ID in a store or call first. Having spent 12+ hours on calls to EE (typically on hold for 30mins) since we moved from BT 3 weeks ago with T...
