URGENT

Mariamnisar · ‎09-02-2026

Hi team hope you are well

I need to log in my EE app and I need

Proof of usage – which can be an itemised phone bill or a standard document supplied by some mobile companies.

few days before I lost my phone so I need to send above details to my insurance company.
kindly contact me as soon as possible.
this is my EE number 07*********

[Mod edit - removed mobile number, please don't share this in public]

Northerner · ‎09-02-2026

Hi @Mariamnisar

You'll need to speak to EE CS on 150 or via chat in the app.

Alternatively: https://ee.co.uk/help/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎09-02-2026

Hi @Mariamnisar

You'll need to speak to EE CS on 150 or via chat in the app.

Alternatively: https://ee.co.uk/help/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Peter_W · ‎09-02-2026

Welcome to the Community, @Mariamnisar.

It's not possible to obtain proof of usage directly through the app, but as @Northerner has mentioned it's definitely something our customer care teams are able to sort for you.

They can send this over right as a PDF via email, so please give us a call and we'll get this sorted 😊

Peter