EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 602757 Views
  • 0 replies
  • 12 Helpful

Resolved! website: error

When I log on to my account and navigate to tablets with data plans in the shop section of the website....the web page is stating the web page is under construction.

MDoshi by Investigator
  • 460 Views
  • 6 replies
  • 0 Helpful

Resolved! Downloading bills as PDF

I'm downloading my 2025 bills. I can download all of them apart from Aug, May and AprThe download button works for all other months but not for those threeAny suggestions?

Resolved! Number linked to another EE ID

Hi folks,I just purchased a mobile device on colleague discount and ported my old number over. But when I was trying to set up my EE App and link my number, it shows that the number is already linked to another EE ID. I did received an email the firs...

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lizzzard by Investigator
  • 732 Views
  • 3 replies
  • 1 Helpful

GDPR Subject Access Request

Nur1994 Just seen this so hopefully too late and all is resolved. What I say applies to everyone though. EE claim to record every call. Whether they do or not is anyone's guess. You could make a subject access request under GDPR. Don't limit what you...

Resolved! closed yet again in less than a week

This is getting ridiculous now, the app is always sitting down for maintenance, no other apps I use close as often as this one does, it’s crap and I’ve had enough .

Julie-be by Valued Contributor
  • 456 Views
  • 3 replies
  • 3 Helpful

Resolved! Internet

Internet down again as it did same time as yesterday as well as the day before what a heap of ****   [Mod edit: post edited for language.]

Resolved! App access

Why is the EE app saying it’s being updated and I can’t get access why isn’t this being done in early hours 

Tony5725 by Investigator
  • 314 Views
  • 1 replies
  • 1 Helpful

Netflix/Now tv

Hi, I bought the extra tv package for £1 for 6 months, how do I link up my netflix/now tv accounts?