EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Unable to check out

Hi, I’m having the same problem. When I am going through the checkout process for my upgrade, there are 2 options - keep number (for which I need the pac which I can’t seem to get because my kids’ phones are also on my account) or get a new number. I...

Resolved! Change address

Cannot access my online account/app

Hi all,I’m new to the forum.For the last three or four months I have been unable to view my account online or use the EE app, and becoming more than frustrated now with the lack of help from EE.When I try to login I get an error saying something went...

My account has been closed and I cannot reactivate it

I have had an EE account (login to the website and app) since 2023. However, as I stopped to use the product I had, my account has been closed. Although I can still log in, I get a message saying "Your account is now closed". I have recently started ...

Main EE website seems to be off

Main EE Website seems to be off. Anyone else having problems please?

Bad message 431

I’m experiencing a persistent issue when attempting to log in to my account via the EE website using Google Chrome. Each time I submit my credentials, I receive the following error: Bad Message 431Reason: Request Header Fields Too LargeThis occurs ev...

How Do I Speak to a Person?

Both my phone (calling, not internet) and my broadband aren't working.EE is suggesting I PAY to text them about the broadband issue. Which is not my fault - not sure why I'm the one who should pay for the messages. I need to speak to an actual person...