How do i view my bill and contract

[Leanne_T · Accepted solution]

Hi @Jack1968 

Thanks for coming here 🙂

You can view your bill and plan details for the contract in your EE app or EE online account. 

Thanks 🙂

Leanne.

[PhilipCSwift]

That is the most unhelpful response I have ever seen. You cannot see your plan or bill online when you log in. EE seems to be pretty useless when it comes to customer service.

[Katie_B]

Hi @PhilipCSwift. 

Thanks for coming here. 

Are you seeing any error messages when trying to view your bills?

Katie

[LunaLovegood83]

You absolutely can't. I've tried looking on the app. It updated, I logged in. My name was there but non of my details. Can't view bill, can't manage anything. Clicked on manage and it asks me to link a device. Typed in my phone number and it says number already linked. So where's all my info?  My account tab consists of my name, that's it. 

[James_B]

Hi @LunaLovegood83,

Could you have linked your number to a different email address in the past?

James

[Mefino]

Where specifically can I view the contract I signed as there needs to be a clear audit trail in case there is a breach of contract?

[James_B]

Welcome to the EE Community, @Mefino 🙂

Which products do you have with EE?

You can view the pay monthly phone terms and conditions here -  Pay Monthly Phone Plans Terms and Conditions | Help | EE

James

[Broc1]

No we want to view our contracts and bills with EE, not the plan explaining what the contracts are

[Katie_B]

Hi @Broc1. 

All plan information such as allowances and contract dates can be found in your EE account. 

For the terms of pay monthly contracts please visit this page HERE. 

Katie