24-02-2024 08:05 AM
Solved! See the answer below or view the solution in context.
15-03-2025 03:44 PM
I'm going to contact complaints . Best way to get a response.
15-03-2025 03:45 PM
I understand what you are saying @EJC43, but as it is not something that is impacting everyone, it would be something that needs to be looked at with our tech guides.
They'll need to get into your account to see if they can get it working for you, and if they can't they'll raise a ticket to our back office team.
Michael
26-07-2025 10:36 PM
Total and utter rubbish! The EE app is little more than a marketing tool. You cannot see contract details, renewal dates or anything more than bills in the app. When you try to connect to EE via a web browser, the app opens instead by default. Unethical business policies seem to be acceptable to EE. I would urge users to drop EE as soon as their policy ends - if you can actually find out when that might be.
Customer service is virtually useless too. Agents seem to be poorly trained and clueless unless trying to sell products or upgrade what you have. All in all EE is dreadful.