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Does anyone else find that they can't manage their bills on the App or website

bobj619
Visitor

‎31-12-2024 08:46 AM

I've been with EE  for some time now but I cannot find my bills on the App or Website. I have contacted EE on a number of occasions but with no joy. An agent suggested I get paper statements but I found I was paying more for them. 

Anyone else have the same issue?

 

 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎31-12-2024 10:26 AM

@bobj619  open the EE app and under home scroll down to 

IMG_1006.jpeg

 to see previous bills click manage then click billing then click see your plan and devices, then click see see details.  Then at the top you’ll see

IMG_1007.jpeg

click the down facing arrow and you get

IMG_1008.jpeg

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
mkcomputing
Established Contributor
Established Contributor

‎31-12-2024 02:40 PM

@bobj619 wrote:

Anyone else have the same issue?

There's usually at least one report like that every day.