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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8236 Views
  • 32 replies
  • 10 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22273 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 470592 Views
  • 0 replies
  • 12 Helpful

Network

 ee Is ridiculous, can't access to my add-on plans, failed to add new debit card, no responses nothing.

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EE

This has to be the worst phone company everything is confusing no such thing of a refund u can’t do a mistake without be charged for 臘‍

My ee app not loading

Recently upgraded my phone.When i log into the app it lets me put my pin in then comes up with a message saying lets get you set up.I press continue and it just spins.I've uninstalled app and reinstalled again and it starts working but once i come ou...

Resolved! My account

I am told that I can only access my account via the EE app and not via to the website.  I cannot download the app as I do not have a smart phone and my Kindle Fire will not support Google Play apps.  So despite being sent an email to say my bill is r...

Ca2914 by Visitor
  • 350 Views
  • 2 replies
  • 2 Helpful

Resolved! Why has EE gone so poor?

I have anxiety and don't like phone calls and struggle understanding i have always relied on chats rather than AI crap they try and shove everyone on.I have been an EE customer since 2016, im due an upgrade which i want sim only, with nhs discount an...

Omanuel94 by Contributor
  • 468 Views
  • 3 replies
  • 4 Helpful