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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! I'm switching my plan it's asking me for a PAC code even though I don't need one

I'm trying to switch to a Sim-only plan. At checkout it's asking me to type in the PAC code. But I don't need one because I'm not leaving EE I'm just switching plans. It say's You used a PAC code thats for moving to a new network provider. Please cal...

Account logon.

I’ve been unable to login into my account for months!!! I’ve spoke to various customers service assistants and they are unable to resolve the problem. Any help would be appreciated.

Resolved! Re: App not showing remaining data

Well, still doesn’t work for me, when will EE address this problem?

Resolved! App not working

After updating app broadband settings in app not working. Seems like EE has problems!!

Linking my broadband to the app

Ive been trying to link my new broadband to the app, but when i try it requires a billing number that shows up on my broadband bill. However, to get this i need to look at my bill through the app, which i cant do until i link the broadband to the app...

Resolved! Adding PAYG sim to my account

Hiya Iv got an account with uses for my contract but would like to add a pay as you go sim into it as well

App and site not working

Anyone else having an issue with the site saying unable to get details and the app just saying sorry there seems to be a problem been like it for a month now. No one at EE seems to care to fix it and customer service is as helpful as wicket keeper wi...

Récent app update

Since the recent app update I’m unable to manage broadband controls, like setting schedules, pages just hang. Any one else with the same issue or know how to resolve?

Incorrect phone number shown

I logged into my account - an my mobile number number was incorrect. I tried to change it but the code was sent to the incorrect number. Is this a problem?

Resolved! EE app won't let me upgrade

EE app won't let me upgrade my additional line. Whenever I click on it it takes me to the website and says it can't log me in?! This is the second time it has happened. I have uninstalled, reinstalled, deleted the cache. Not sure what else to do wit...