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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 616759 Views
  • 0 replies
  • 14 Helpful

Resolved! Mobile Account wont link

I recently moved my BT family sim ftom BT to EE but the app won't let me link my mobile it just says ' great we've found your products,  but when trying to link it says already linked to another account.I am now doubting the move as this seems yo be ...

Resolved! Trouble with trying to get a sim

Hi.  Im logging in via the app.  Selecting sim i want, it then goes to website. Makes me log in again, then pops up with a msg saying "account closed", if my account was closed then why am I paying for expensive full fibre?  Thats a lot of money to b...

Resolved! Mobile plan and bills

Is there a real person on the EE team in UK who can help with a simple issue of me not being able to accesing my account to see my plan, usage and bills instead of going around a circle over and over again for no result at the end!

HASANTA by • Visitor
  • 373 Views
  • 1 replies
  • 2 Helpful

Resolved! “Manage” tab in App not working consistently

Hi, I have the issue that the “Manage” tab does not always load up all the options and most of the time it just hangs blank with no info. Once in a while it boots up correctly so I don’t think it’s an issue with my account. when it hangs it looks lik...

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Resolved! Re: Unable to login and access info on EE app

same here after 40 mins with tech support i can now access profile on desktop website but can't view billas i need to be able to login to app which i still can't as it loops me back to website**bleep**

stogjol by • Investigator
  • 1240 Views
  • 8 replies
  • 0 Helpful

Resolved! Unable to login

i've been unable to login for a while now... i saw a post saying someones phone numbers had been cleared preventing a successful login... where can I check this?!

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pask by • Visitor
  • 346 Views
  • 1 replies
  • 1 Helpful

Resolved! User Friendly Name For SIM

I have just added a third SIM to my EE account - looking at the account the existing two have a user friendly name assigned to them - I have forgotten how I did this and can't find how to assign a name to the new SIM.

Old_Guy by • Contributor
  • 718 Views
  • 6 replies
  • 4 Helpful