EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Manage EE account

I am currently unable to access my account information (billing, data sharing etc) in the app and in the website.If I try to link my subscription, it gives me a generic error.@support Please could you take a look at my account for any issues that wou...

Using the EE app on iOS 18.6.2 displays a QR code I cannot activate

Hello,I have the EE App on an Android tablet and it uses the screen lock passkey okay on that device. I only use that at home as I have EE BB only. But when I am out and about I believe I should be able to access EE WiFi. So I need to use the app on ...

Pricing on the website - sim free phone

Hi, Hoping someone here can point me in the right direction! I'm trying to buy a SIM-free phone on the website, but EE is throwing me a curveball.At the moment there is a very good offer. I also have the option to spread the cost and add it to my mon...

Content unlock

*********** Mod edit: [please don't post personal information on the community].

Resolved! EE app updates but still rubbish and doesn’t provide a good experience

I’m trying to understand why EE mobile app has so many maintenance and updates but still continues to be rubbish with features missing, giving errors or just not working. What in the roadmap for this app?can you just get rid and design an app that ac...

Resolved! Incorrect DOB

I’ve been with EE since May this year after terrible ongoing bad experiences with Tescos Mobile. My problem is this…..I can’t use the EE app. My date of birth is incorrect, admittedly I put it in wrong at the beginning when I set it up. I have called...

Resolved! How to find my proof of purchase documents so that I can claim my free Samsung w

Hi, does anybody know how to access my proof of purchase documents via the app so that I can claim my free watch please

Resolved! My account asks me to "ask the bill payer" but i am the bill payer

I am currently the bill payer for my account, however when i try to make changes on my account it asked me to check with the bill payer. Ive seen on another post that i can change from "user" to "bill payer, but incant seem to figure out how to do t...

CANNOT LOG INTO THE APP

Ive been trying for weeks to log into my EE app. Absolute load of rubbish. Tried online aswell. Unable to log into my account. What's going on?

Re: Set a PIN in app

Hi you okay my forget pin in ee app