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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 597089 Views
  • 0 replies
  • 12 Helpful

Resolved! I have lost my phone number after using esim

While on holiday I deactivated my SIM card and used an Esim. When I went to reactive my SIM card it has removed my current phone number. This phone number had to be added to this SIM card after it was a BT number but I have been on EE for now at leas...

Resolved! Link in the App doesn't work

I had a 4G simplicity sim with EE for years and decided to change over to a 5G sim contract using the same sim card which I have now had for a few months.However, the contract doesn't show up on the app under "manage", I've tried to link the sim card...

Hoppy857 by Investigator
  • 497 Views
  • 4 replies
  • 2 Helpful

Resolved! Linking a device

I wonder if anyone can help…?!I am unable to link my product, which is a 4G Smart Hub, to the EE app in order to view / manage my bills and haven’t been able to do so since May. For context, I never received an email from EE with any account number, ...

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Why don’t EEs online service ever work?

I’ve been with EE for many years, and in the last 2 years I’ve not been able to login a single time. I’ve attempted with my devices on numerous networks at different time of the day, there’s always an error.Is this a management issue?