Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi, I recently informed you about a bereavement and I wanted the account transferred to myself. I’ve received the final bill but my online account is showing the old details and nothing is showing against my name. How long does the transfer take? Wi...
I’ve been an EE customer for 6 months, but I’m unable to buy a phone on a monthly payment plan. Please help me.
Can I just say that the EE website and app is absolutely awful. After struggling and failing to upgrade my phone via the app and website I finally gave up on a new phone (went to the phone company which worked out cheaper overall for the device). I m...
Hi guys, how can I change the plan on the iPhone app? In the "Manage" section it just shows my monthly spending and that's it. I want to be able to downgrade my plan so I could pay less. Do you have any idea how can I do this on the app?
Hello, Is this an error on the website? I understand there is a price increase annually however this seems like a lot - £9.50??
Hii have a problem with my EE app im trying to log in and I need a pin? I don't have any and don't know where to look
When topping up, the app asks you to approve the transaction in your banking app and when you do and return to the EE app, that link has closed itself as it is an in-app web popup! This makes it impossible to top up and has to be the worst design fla...
I can't log into the app to start an online chat as it states 'We can't load you information right now', however this phone number is linked. It has been like this for some time now.Is there any other way to speak to someone virtually?
Hi My email address has been cancelled due to a change in my job, and now I cant log into my account as it asks for the pin which has been sent to my old email address, how can I get this changed when I cant access it any more, really need some help ...
I have just written a 2 page back to back regarding the issues on my concerns, regarding the EE app, to which I've not had it functioning for over five months and always promised by an advisor, that they will contact me by email. To which they do n...
