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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8898 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22807 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 483388 Views
  • 0 replies
  • 12 Helpful

Says I’m not the account holder

I need to check my bill and look at possible upgrade but it says I’m not the account holder. I’ve been with EE for years with the account always in my name and paid by me. I’ve called about this issue before and promised it would be rectified but wit...

Nlolamil by Visitor
  • 485 Views
  • 3 replies
  • 2 Helpful

EE CHAT

Been on bold not since Friday 25.10.25 08:15 , had no reply , went back on  today Saturday and still.no.reply , does this work or has it been cancelled due.to.manning.levels Anybody from EE there ?

Hippy by Established Contributor
  • 322 Views
  • 3 replies
  • 1 Helpful

I have exactly the same issue, I am absolutely done with EE. They couldn't sort out a house move and forced me mid contract from BT to EE. Didn't transfer service on the booked day. Couldn't give me the same prices I had on BT and now try and tell me...

mynx by Visitor
  • 221 Views
  • 0 replies
  • 0 Helpful

Resolved! eSim Activation

Hi,I currently have no active sim cards. I am trying to download and activate my eSim but it needs to send a code to my phone. I can not receive the code as I do not have an active sim card. I can not call EE as I work 8am to 8pm and do not have acce...

Resolved! Customer Service

Hi Can someone tell me the Telephone opening hours for the EE customer service On Saturday and Sunday Thanks

Vrgm52 by Investigator
  • 35002 Views
  • 10 replies
  • 4 Helpful