App

Mazzabott
Explorer

Is anyone having trouble logging in to their account. Mines been unavailable for weeks?

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@MazzabottYou need to call customer support and request that they reset your online account.  

But can you access your online account? If you can then try clearing the phone  browser history and cookies and try again. If not you need to call. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@MazzabottYou need to call customer support and request that they reset your online account.  

But can you access your online account? If you can then try clearing the phone  browser history and cookies and try again. If not you need to call. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
DrInfinjty
Visitor

Yes, same problem for weeks. I rang up to have them fix it, and do some data gifting. They moved the data, but still no app.