Customer Service

[Vrgm52]

Hi Can someone tell me the Telephone opening hours for the EE customer service On Saturday and Sunday Thanks

[garetc · Accepted solution]

https://ee.co.uk/why-ee/uk-call-centres#:~:text=Open%20every%20day%2C%20all%20year,getting%20your%20...

Open every day, all year round from 8am – 9pm Monday to Friday and 8am – 8pm Saturday and Sunday, our call centre teams work tirelessly to help you out with everything you need - from explaining your bill to helping you get the most out of your latest new phone. All handled in the UK, getting your stuff sorted quickly.

[LeeF85]

These hours are incorrect as I have just sat on hold for 37mins just to be told the customer service centre closes at 5PM SATURDAYS

[James_B]

Hi @LeeF85,

Those are the correct opening hours for our Customer Care Team. Was it a specialist department you were holding to be connected with?

James

[LibraDeb21]

Where’s the customer services number ? 

[Leanne_T]

Hi @LibraDeb21 

Do you have a query we can help you with on the community? 

You can find contact numbers for our mobile guides on our Contact EE page. 

Leanne 🙂

[CameronF57]

I have important calls to make and receive and at present it seems I can do neither it it’s not on WhatsApp or Messenger. I have loads of date but EE are more interested in sending me texts to by more while still charging me for what I’m paying for but not receiving

[Leanne_T]

Morning @CameronF57 

Do you have a mobile account or home broadband? 

How long have you been unable to make and receive calls? 

Can you send texts? 

Leanne.