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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1055 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16244 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 193391 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13175 Views
  • 11 replies
  • 2 Helpful

Bills

Hi I'm trying to log onto my account to see my breakdown on my bill but I get logged on but won't let me go onto the bill as it just keeps trying to log on any help 

Jen097 by Visitor
  • 287 Views
  • 1 replies
  • 0 Helpful

Accessing EE App

Having just joined EE, setup the App with my credentials & specified Fingerprint access, I'm wondering why it requires the password & prompts me to setup a new Pin, EVERY time I log back in.As I always logoff when I'm not using the App, should it not...

MarkieM by Explorer
  • 285 Views
  • 4 replies
  • 0 Helpful

Leaving EE

After 7 long years with EE I feel it may be time to say goodbye. You lot don’t really appreciate those old customers who have been so loyal and rather keeps on requesting for more monthly payments with little perks.  My mother who recently signed up ...

NaaBaby by Explorer
  • 325 Views
  • 3 replies
  • 0 Helpful

Resolved! Leaving ee

Am I able to leave EE after my contract has finished with them through the app, if its working... Or do I have to call them and notify them? I have 10 days left of my contract.

Kj988 by Visitor
  • 318 Views
  • 1 replies
  • 0 Helpful

Why??

Why on earth is my EE account off line? I can’t access anything?? It’s been doing maintenance for the last 3 days. Please, when will it be back on? 

Kelly135 by Visitor
  • 244 Views
  • 1 replies
  • 1 Helpful