EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

EE App off line yet again.

Same old message, App bring improved, come back later. This story is past its sell by date. If the App needed so many improvements going by the number of times this message appears it must not have been fit for purpose in the first place.Get your a...

EE website doesn't work - cleared cache tried numerous browsers and their app

EE are useless I wish BT hadn't purchased them I never had an issue with BT broadband or phone, the website has been unusable for months I'll be moving to another privoder when my contract is up next month!

Website is not working

I'm looking at upgrading my phone but the website is clearly broken.It's impossibel to get to the shop section for mobile phones. It slowly loads to a HUGE iphone advert but when you ant to navigate to the phone page, it re-directs to the 'what do yo...

Resolved! PUK CODE

I cannot access my code for my SIM card it’s asking for a PUK code

How do I unlink a device from my account?

Re: Awful website EE

Unfortunately, EE chose to ignore your feedback as it's got worse. It's a total embarrassment, and I cannot understand why they chose not to resolve it. They could get a couple of school kids to build a better website in a few weeks. Then, when yo...

Resolved! How to see previous bills and call logs

How can I view my previous bills and numbers I been in contact with plz??

Re: Sort out the bloody app

The app is down and even the online version is **bleep** sort this out and I would be able to pay my bills, I've set up direct debit and you still ain't taking the money. Haven't been able to get on the app for well over a month now

Resolved! Re: App login not working

Having severe account woes here too, and not for the first time This time, after not logging in for a long time (couple of years?), my account seemingly disappeared. Couldn't log in. Error messages when I tried to reset the password (just in case, bu...

Re: Online upgrade area of website isn't working

I'm having the same issue. Been trying to upgrade for a week but the upgrade button isn't a link, it's just a graphic. I've tried 2 browsers and the app, all the same. I can't call as I'm hard of hearing and I don't have time for live chat again as y...