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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 589136 Views
  • 0 replies
  • 12 Helpful

Resolved! Kicked out of live chat

I was in the process of adding a phone to my contract but I have been removed from the chat. I now don’t have the ability to live chat and I keep getting PIN codes through text message to try and reconnect. 

Jcousins by • Visitor
  • 424 Views
  • 1 replies
  • 4 Helpful

Resolved! Sorry, something went wrong on our end

Everytime I try to log into my ee app or the ee website I get this message.  This has happened since I migrated from BT to EE broadband 3 weeks ago when my BT contract expired.  I already had ee mobile before migration that worked well.  How do I res...

wottonview by • Investigator
  • 1339 Views
  • 10 replies
  • 14 Helpful

Resolved! Service in general

App down can’t log in. Can’t log in via web,  overall broadband service  abysmal. 

Kim194 by • Visitor
  • 427 Views
  • 2 replies
  • 1 Helpful

Resolved! EE App not working

The EE app and website are not working. An error message shows that says there is a problem. Have been an EE customer for years and not experienced this before. Have uninstalled and reinstalled, cleared the cache. This has been going on for a week no...

Lloydy14 by • Visitor
  • 645 Views
  • 3 replies
  • 3 Helpful

Wifi Controls not connecting new devices

Hi, Since turning on wifi controls in the app any new device cannot connect to the wifiA new brand new Iphone from the box doesn't connect, an previous laptop doesn't connect and another work laptop that connects via the wps button doesn't connect. I...

Orpinder by • Investigator
  • 695 Views
  • 5 replies
  • 2 Helpful
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