Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Each time I load the website or app I am greeting with the same message. My order is “pending” and I am asked to contact for support as bills will not load. I still receive text alerts and emails as my broadband and mobile has been active since Nov...
Hi, does anyone know how to remove old sim telephone numbers that you no longer own or use from the ee app?
I am brand new to EE my mobile phone number was ported over on FridayI recieved a text message to say my plan was available online however i am unable to view it i cannot link my phone to my account do i try using the temporary number i recieved with...
Hi - have switched from business account to personal but still have same email address - having trouble downloading app because of this. Any suggestions?
Every time I log into the app it asks me to set a new PIN and reconfirm it. Shouldn’t it just be there for me to enter once?
How do I link my EE mobile to my EE broadband account on the Web?
Hi AllThe EE app for me this morning is not loading get a welcome to EE and then get a spinning wheel of doom, I can see others with the same issues this morning, was working fine yesterday, seems to be since last night iOS update 18.0.1 anyone else...
Switched broadband from BT to EE I have created an account but am unable to link either my mobile phone or broadband to the app I was told to take phone into an EE store which I did they told me they cannot do anything was told to contact customer se...
Hello I can log in to my account however whenever I go to upgrade or buy something from the shop it tells me that it can not log me in and to co tinge to purchase what I was purchasing however the option to purchase is only available if I already hav...
