Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I can’t find my bills for the month anymore unlike before . What’s going on?
How long. Before can access the website as need to unlock my new sim
Hi. Has anyone of us experienced difficulties accessing information from my ee app or website? I was able to log in, but other information just does not load. There is a statement sayng that ee is experiencing some difficulties getting my informat...
Why does the invoice link not work on the website
Just phoned 150 to ask about this but message told me wait was 45 mins and I could hold or call back. Nice. I have tried many times. I have 2 problems. 1) Can't access Discovery+ Sport on mobile devices (can on TV) and 2) can't link mobile and broad...
When registering my ee account and linking my device which is just a sim, the verification link will not send to my email and I have checked junk mail and have tried this 20 times over and still can’t receive the emails so cannot get into my account....
I'm looking at upgrading my phone but the website is clearly broken.It's impossibel to get to the shop section for mobile phones. It slowly loads to a HUGE iphone advert but when you ant to navigate to the phone page, it re-directs to the 'what do yo...
