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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13420 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26644 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 556728 Views
  • 0 replies
  • 12 Helpful

New hub

Does anyone know how to get a new home hub as the one I have is the original 

Resolved! Lost account

How do I cancel my old email when I have forgotten my username/email and password 

EE app outage

 The app seems to down right now wow this ain’t the best because I wanted to use the app.

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Cmckue by Investigator
  • 325 Views
  • 1 replies
  • 0 Helpful

Resolved! EE App

I’m having a problem with the app when I try to link my sim to the app to monitor my bill it’s saying that my information doesn’t match the bill owner but I’ve checked my bill information and all my details match, so am struggling to find out what I ...

Soph177 by Explorer
  • 506 Views
  • 3 replies
  • 2 Helpful

Unable STILL to LINK Broadband to my EE App

4 months on and numerous calls to 150 - along with the same “ I will keep behind this for you” “but it can take up to 5 Days” are regular responses received. Why can switch my broadband from BT to EE to make it easier for you and more realistically p...

Stuart-P by Investigator
  • 446 Views
  • 4 replies
  • 4 Helpful

Resolved! Can't Login

Cannot Login EE App 5.54.0, it does not bring keyboard for login no matter I am on WiFi or mobile data. I deleted the app and reinstall still same.

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5mt56gav by Investigator
  • 412 Views
  • 5 replies
  • 5 Helpful

Cant log in.

Hi, have had issues with both App and Online since October last year. Greeted with these errors when trying to log in, any help? Have tried the online guides in the contact centre and no one has any idea!   

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Afairl93 by Investigator
  • 437 Views
  • 4 replies
  • 3 Helpful