EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8157 Views
  • 32 replies
  • 10 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 22186 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 467562 Views
  • 0 replies
  • 12 Helpful

Help no-one from EE will respond to me on phone or text

I have recently transferred my broadband and sim only family phones from BT to EE.   The broadband and phones are working fine, but on my account only the broadband shows up as something I have (also the charge is only for broadband, no mention of th...

chris614 by Investigator
  • 1058 Views
  • 9 replies
  • 1 Helpful

Resolved! Issues when trying to upgrade

Hello when trying to look at upgrading on website it says the following:Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to doAnd when I try to look at the app it states:We cant load your upgrade inf...

Add to basket is broken

The website is built using nextjs and the promise is broken here -717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:113 Uncaught (in promise) ApolloErrorat new t (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:113:19262)at 717.4bf20aa58dd9cdbf-4bf20aa58dd9c...

Rky_0-1718029331858.png
Rky by Prodigious Contributor
  • 1122 Views
  • 10 replies
  • 2 Helpful

Keep getting redirect to "What are you looking for?

I was trying to look into getting a Samsung Tab S6, but I can't get past the deals page. I've logged in, every time I click "Get This Deal" it redirects me to the "What are you looking for?" page here https://shop.ee.co.uk/what-do-you-want-to-do-toda...

JordonP by Explorer
  • 407 Views
  • 3 replies
  • 0 Helpful

MyEE app not working/ unusably slow

For the past week I have been unable to use the MyEE app. It takes minutes to load each page and I have been unable to get the data gifting page, which is the one I need to load at all.I have rebooted my phone and tried at various times on both WiFi ...

Slow app

Does anyone know why the ee app is so slow takes forever to log in and it's nothing to do with signal as it's the same when on WiFi. Thanks

Sophiem70 by Explorer
  • 2154 Views
  • 25 replies
  • 16 Helpful