EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! App update

This is a total joke every other weekend they are updating this app never during the week or early hours

How can i change my home address

Hello how can i change my home address

Resolved! Terrible app / website

Please fix the issues with your app and website. I cannot see my products, link any new ones, see my bill or make a payment. For a small business just moved to your service this is not acceptable.

Unable to load right now

Hi all when I try to login to my ee app it logs me straight back out, and also when I log in to the EE website and click on my profile it just says “we can’t load this right now” and I can’t access my account to check my bills etc…. id appreciate any...

Resolved! EE App won't link products

I switched from BT to EE back in March - not only did it nearly take a month to reconnect the landline and new broadband, but I am now left paying for paper bills whilst I cannot get the EE app to recognise my account and link the landline and board ...

Resolved! Billing

I have been trying to down load my bills on the app and also through the website as well as messaging 150 with BILL and no response. Is anyone else having issues viewing there Bills?

Resolved! EE App

What absolute **bleep** joined EE mobile and broadband in March and still unable to access the alleged App, got to be close to 30 calls to guides and technicians plus visiting EE shops and not one person has been able to get access for me after movin...

A bug in EE application with Scam Guard

Hello, I just found that when you want to upgrade a sim only tariff - it adds Scam Guard price 2 times. On the video you can see that base tariff price is 17£, but if I add Scam Guard on the first screen it changes price to 18£ and then on checkout p...

Resolved! EE's Website & App Fail Neurodivergent Users – Accessibility Issues

Hello EE Community,I am reaching out to share my experience with the EE website and mobile app, hoping to gain insight and, ideally, a response from EE regarding these ongoing issues.Despite numerous attempts, I have found it almost impossible to com...

Cannot Link Device

I'm a new business customer who joined EE and simply cannot link my device to the app, error message appears. I've been in persistant contact with tech support for almost 2 months now it's getting enormously frustrating. Have tried calling, emailing,...