Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I lodged a complaint yesterday regarding me unable to manage my account in any way app or online which is in my opinion a failure on Ee part I am paperless billing and after complaining I expected to receive by email my complaint registered To make i...
For several months I have been unable to access my account on the website or app. In store staff couldn't assist. Get a message saying having trouble connecting and to try again later. As I say this has been going on for months.
Hi can you help my 2 elderly parents have sim only and have both received a text I’m sure I did ring up to change there plan is there anyway you can check this for me please
I want to change my email addy on my profile but when I click on my profile it’s not showing up so I cannot edit
Help desk says it is the problem of the connected device not something at their end.So just so you all know. If you can't connect to EE, it's your own fault and not EE's.The ultimate PASS THE BUCK.Doesn't stop them taking your money though.
I moved to a mew phone yesterday, by transferring all my apps and data.This appears to be a bad mistake for the EE App. To use it I need to uninstall it and reinstall it each time, otherwise second time you attempt to access it, you get welcome to EE...
I have just transferred to EE. My sim is up and running but every time I try to link my number to my EE account, I don't receive the pass code via text. I have requested it several times and now been blocked from requesting a code. Please can you adv...
I have tried logging on to my EE account every day for about a week now to get my bill but when I eventually get logged in and click Bills and Payments it doesn't go anywhere. Any ideas how to get to see my bill?
