EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 608284 Views
  • 0 replies
  • 12 Helpful

Resolved! Struggling with setting up ee

My broadband has gone live this morning and my old mobile number should be sent over by Monday.  I've been to store and also called customer service and I'm no further forward.I'm trying to link my broadband and mobile account to my ee app/website. I...

5045.jpg
TashaJane by Contributor
  • 1034 Views
  • 5 replies
  • 5 Helpful

Resolved! Re: EE App

Hello am having the same issues. It says my details doesn't match after putting my email and number

problems to pay

I am unable to complete the payment because the process gets stuck at the additional payer authentication step. The page does not load properly, so I cannot finish the transaction."

Resolved! Unable to upgrade via app and web

Long time EE customer and never had issues with upgrading in the past, except for now. I am presented with options via the app and website to do so, but I get an error for logging me in.When I click the link to do so, I get:Which shows that the upgra...

TechieBeardo_0-1757951989905.png TechieBeardo_0-1757952940370.png TechieBeardo_2-1757952433376.png TechieBeardo_3-1757952454767.png

Resolved! EE Tv app

What am I doing wrong . I've downloaded the EE app but can only view my mobile billing and account. I also have an EE TV subscription, but when I click on "TV " option, it just shows me offers and tells me to sign up.  I've been with EE TV for over t...

Website never works properly

For a market leading company, the EE website is an absolute joke and has been for as long as I can remember.I've been trying to research various EE product to buy, but keep getting"Oopps, that didn't work, please try later"Error xxxx bad requestError...

nickburt by Investigator
  • 6331 Views
  • 37 replies
  • 27 Helpful

why is the website so dreadful ?

Clearly constructed by some nerdy adolescent with too much time on his hands and all the bells-n-whistles kit. As a new customer Im trying to find what my bill might be - other than  trying to sell me loads of differnt things i wont need and a screen...

medalto by Investigator
  • 572 Views
  • 4 replies
  • 0 Helpful

Resolved! Webiste Error page

I recently upgraded my broadband to Wifi 7. I then wanted to look to change over from Sky to EE TV. When I log in whether on the phone app or the website it will not let me look at the tv deals it just shows an error page. I have completed a complain...

Screenshot 2025-09-11 200025.png
CD_2406 by Visitor
  • 431 Views
  • 1 replies
  • 1 Helpful