Trying to make a purchase but cannot check out

[seanEB]

I've been trying to purchase a new phone and contract but when I click to check out I am returned to the home screen. This is the same on the app and website. When I try to log in I'm told that my account is now closed and when I try to create a new account I'm told that my email is already in the system and I need to log in. 

[Christopher_G · Accepted solution]

Hi @seanEB 

Welcome to the community.

If you have a chat with our Customer Support team, they'll be able to check that your EE ID is set up correctly and help you check out online.

Chris

[KennyWW]

I'm having the same problem. Everytime I get to select go to checkout I am returned to the upgrade homescreen. Did you get this sorted.

[seanEB]

Yes I ended up placing the order over the phone although I had a battle on my hands getting the same offers that were available on line.



Kind regards,

Sean Bloodworth

[KennyWW]

Okaydoke, thanks for taking the time to reply.

I've never had this problem before, though I've had issues with being set up with a new line instead of an upgrade and not my F&F Discount not being applied at checkout.