Trying to make a purchase but cannot check out
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09-02-2025 08:41 PM
I've been trying to purchase a new phone and contract but when I click to check out I am returned to the home screen. This is the same on the app and website. When I try to log in I'm told that my account is now closed and when I try to create a new account I'm told that my email is already in the system and I need to log in.
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10-02-2025 08:44 AM
Hi @seanEB
Welcome to the community.
If you have a chat with our Customer Support team, they'll be able to check that your EE ID is set up correctly and help you check out online.
Chris
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10-02-2025 08:44 AM
Hi @seanEB
Welcome to the community.
If you have a chat with our Customer Support team, they'll be able to check that your EE ID is set up correctly and help you check out online.
Chris
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17-02-2025 10:57 AM
I'm having the same problem. Everytime I get to select go to checkout I am returned to the upgrade homescreen. Did you get this sorted.
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17-02-2025 11:11 AM
Kind regards,
Sean Bloodworth
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17-02-2025 12:21 PM
Okaydoke, thanks for taking the time to reply.
I've never had this problem before, though I've had issues with being set up with a new line instead of an upgrade and not my F&F Discount not being applied at checkout.
