Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I moved to a mew phone yesterday, by transferring all my apps and data.This appears to be a bad mistake for the EE App. To use it I need to uninstall it and reinstall it each time, otherwise second time you attempt to access it, you get welcome to EE...
I have just transferred to EE. My sim is up and running but every time I try to link my number to my EE account, I don't receive the pass code via text. I have requested it several times and now been blocked from requesting a code. Please can you adv...
I have tried logging on to my EE account every day for about a week now to get my bill but when I eventually get logged in and click Bills and Payments it doesn't go anywhere. Any ideas how to get to see my bill?
Hello the UK'S biggest network?!?!?!?!?!?! Nobody ever answers the phone! Been on hold for well over an hour yet again!
Until August 2024 I was an EE mobile-only customer. I was unable to use the 'shop' to buy broadband, with the app constantly showing the often reported error 'sorry, there seems to be a problem'. I explicitly reported this and was told it would be se...
Despite calling on Friday and being told so will get a call about not being able to access EE app and online I have note received a call. This hads been ongoing for 5 months now.
I have joined EE around a month ago. I’ve been using the service fine but I want to log into my account and check my bills and services etc. every single time I log in it says “it’s not you it’s us” “try again”, “page not loading”. This has been like...
Both EE app and online does NOT working. Dont know what to say
I've had nothing but issues since start of June when I was transferred to EE from BT. The latest issue I have is I cannot manage my broadband from the app or the website. I get a "something has gone wrong, please try again." message. This has bee on ...
Anyone else having trouble linking products? If so how did you resolve it?It's only happened since I switch 1 of my lines to sum only but now I can't even access my bill nor access upgrades and the like for my other productsAny help would be massivel...
