Support using EE to manage your account and check data on-the-go.
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Unable to access my account
Hi, Has this option to contact EE this way been removed? I’ve tried on the app and on the website but still cannot get the message us button to appear. is there a way to email them instead? Thank you
Every now and then I receive text messages from EE stating that there is a problem in my area, there is a link to the service status checker to look for updates (ee.co.uk/help/service-status). I have tried this service on numerous occasions and have ...
How can i find live chat with EE
Is there a way where I can access my phones text messages on here. Does the community keep a back up?
Could someone please tell me why the chat feature isn't available?
Have been trying to get EE to merge my mobile and broadband accounts which are on separate email IDs to the same ID so I can access them both easily on the app. Every time I try to do this on the app I am told the accounts are already linked but my b...
Two years ago I cancelled my EE mobile account. It seems I didn't enter a date of birth. EE help tell me this can't be rectified unless I take out a new EE contract which I am not inclined to do.I just started an EE broadband account. No problem manu...
I'm trying to log into my EE account to update my billing info / direct debit and when I sign in on the EE mobile app it says 'Your account is now closed' despite me never trying to close my account. I have just been billed for another month, which i...
Three months on and still no working App or Website, tried everything even called and was called back twice by different depts. the up shot is your App and Website are not fit for purpose. each "customer service" idiot has a script and that's all the...
