Fix the EE Website!

[eecustomer43211]

The EE website does not work. There are countless posts on here that show this to be true! 

In my case I have tried multiple browsers (Chrome, Edge & Safari) on multiple devices (phone, Mac & PC), I have cleared the cache on all of these. I am able to login (so I am not locked out), and can see my homepage, but as soon as I try and do anything else (except access my profile) the page loads is only the footer. This is the case on every device and every browser. 

I am a business user and am unable to access my invoices and this is completely unacceptable. 

I should not have to call up and request invoices be emailed to me every time I need one! (Yes I have done this before, but it is NOT a solution to the website not working). 

Please do not tell me to call your mobile services team, as this is an actual problem with your website! An operational website is the bear minimum of service that one expects as a customer! So, EE, FIX YOUR WEBSITE! 

[Leanne_T]

Hi @eecustomer43211 

I am sorry you are unable to view your business account details after logging in. 

I understand how frustrating this must be for you and appreciate you have called to report this previously. 

To get an update on your EE account, you would need to get in touch with our business team.

Or, if you would like to raise a complaint, you can find details on our Make a Complaint page and the team will get back to you once this has been looked into. 

Leanne. 

[karlfranz]

bloody joke of a company how hard is it to make a functioning website
obviously impossible for EE but not for any other company 
EE developers need to pull your finger out

[stephendale1234]

It's still terrible. Wasted a whole load of time with different PCs and browsers. Nginx errors, cookie errors, slow, multiple screen refreshes, random logouts.  I don't have the time to play with this, so really time to leave and port out some numbers. Together with the roaming charges (mine never actually works - last time data was ok, but no voice / sms service on any network). And it is so expensive always with 24 month lock-ins.  Maybe others have a different experience, but it's not for me.

[Chris_B]

@stephendale1234  that’s because with a phone included with that contract the minimum is 24 months.  Sim only can be a 30 day rolling contract to 12 or 24 months.    

 Nothing stopping you from purchasing a phone outright and go SIM only instead of paying that phone off over the duration. 
 
 And you’re not locked in for 24 months you can pay off at any time.  The 24 months is the minimum term. 

[stephendale1234]

The first point is incorrect. All my contracts are SIM only, but the upgrade option only offers new 24 month contracts, not monthly or 12 months. Or maybe this is more brokenness on the website which is often random in its connect. Sometimes my friends and family disconnects are included in a potential upgrade and other times not. It's just like a lot of hard work. Comparison site > MVNO > deal >  1 month contract > job done.

[Chris_B]

@stephendale1234   MVNO enough said but if that suits your needs that’s great. 

You also have to change the options from 24 to 30 day rolling they don’t all show at the same time. 

 

it’s been awhile since I looked at these and it does look like 12 months has been dropped.  So I stand corrected on that.   But a call to customer support would be my first thought if I wanted a 12 month sim only