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Re: Unable to login and access info on EE app

stogjol
Investigator
Investigator

‎17-12-2025 12:42 PM

same here 
after 40 mins with tech support i can now access profile on desktop website but can't view bill
as i need to be able to login to app which i still can't as it loops me back to website

**bleep**

0 Helpful
3 REPLIES 3
stogjol
Investigator
Investigator

‎17-12-2025 12:48 PM

still in an infinite loop trying to login to app to view my bill

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎17-12-2025 04:09 PM

@stogjol : If you can see your Profile you are already logged in. You need to link your mobile no. to your a/c before you can see its bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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stogjol
Investigator
Investigator

‎17-12-2025 04:29 PM

thx

but the mobile number is already linked to the a/c

i can after 2hrs with tech support today just about see my bill on the desktop browser (if i navigate to tv then manage in my browser on the deskop, but the mobile app is in a loop when i try to login there and won't complete (similarly on the desktop the usual 'manage' link when logged in isn't completing

 

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