EE Upgrade - Sorry couldn't find recommendations for you

[Huggyloch2]

I’ve got the same issue, been out of contract since 2023 and don’t have any flex agreement in place. Been on to EE and no one has a clue what’s causing this. I’m now left unable to upgrade and the app is useless. EE has passed me from department to department and no further forward. Any help would be appreciated. 

[Michael_D]

Hi @Huggyloch2 

Welcome to the community.

I can understand your frustration at seeing this and feeling like you are getting passed around.

When you have called to our team, have you spoken with the upgrades team to see if they can have a look at the options for you?

Michael

[Huggyloch2]

Hi, yes I’ve been through various departments and to be honest genuinely feel like EE doesn’t care. No one seems to have an answer or be interested in trying to solve this issue. The upgrade team was pretty disappointing as they seemed to only care about trying to get me to take a broadband deal.


Sent from my iPhone

[Michael_D]

@Huggyloch2 While the upgrades team are looking at options, they may bring up broadband options, as it can save you money from having both products as part of EE One.

If you don't want take broadband, they can just look at mobile options so it is worth reaching out to them again.

If you aren't happy with the way it is being handled, you can reach out to our complaints team through the webform and they will contact you to discuss further.

Michael