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Why has EE drawn on a DD after I cancelled my account at the end of the contract

Metrohound
Investigator
Investigator

‎06-10-2025 09:23 PM

I chose not to renew my contract. Got a pac and moved to giffgaff. Today EE has drawn its normally monthly DD from me. How do I get the funds back? I don't owe the company anything, they have taken money they are not due.

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎06-10-2025 11:49 PM

When did you move to GG? if it was on or after your normal billing date (about a week ago) your bill was already rendered & the DD put in motion. You should be getting a final bill soon crediting you for the time after you left EE. Keep your DD live to receive it.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP