Account not working

Alin119 · ‎04-12-2022

I have ended a contract about 3 days ago and they said I’m going to get my old pack back but it’s been 4 days almost now and still nothing. I tried to top up, it worked, but I can’t buy any packs and I can’t send texts to 150 either. Any help?

Northerner · ‎04-12-2022

Hi @Alin119

You'll need to speak to EE CS on 150 about this issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎04-12-2022

@Alin119 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Alin119 · ‎04-12-2022

It doesn’t work at all, it says ‘Undelivered’. Still doesn’t work to buy a pack from the website and other people can’t call me.

Leanne_T · ‎05-12-2022

Hi @Alin119

Thanks for coming back to us.

Can you make and receive calls?

When was the last time you purchased a pack?

Leanne 🙂

Alin119 · ‎05-12-2022

Can’t make or receive calls, last month I think.

Leanne_T · ‎05-12-2022

Thanks @Alin119

Do you have signal showing?

Does the SIM card work in any other phone?

Leanne 🙂

Alin119 · ‎05-12-2022

Yes full signal, SIM works, I can receive texts. I tried restarting the phone, still no luck

Leanne_T · ‎05-12-2022

Thanks @Alin119

Are you in the UK?

What happens if you call 150, does the call connect?

Leanne.

Alin119 · ‎05-12-2022

I am currently abroad, when I call 150 it rings once then disconnects.