I purchased a PAYG sim with the 8GB subscription pack in October as i wanted to try the network out as i was thinking of leaving O2. I was pleased with the service and decided to port my number in December, but my account was still showing the original EE number. Then in January i suddenly had payment issues with my subscription pack, spoke to CS and they told me about a better deal on a Pay monthly Sim only contract, I agreed and switched over. Services are all still fine and working, but have not been able to access the app since as it keeps saying account is closed. I have spoken to CS today who suggested changing my e-mail address, but this doesn't seem to have worked either. I think it may relate to the account showing the original EE number, but i am not able to change it as it requires a text to be sent to this number which has been changed. Getting a bit frustrated now as i wanted to take a look at potentially getting a smart watch and adding it to my account, but it keeps saying i am not an EE customer! any help would be greatly appreciated.
