How to access live chat?

[ee_1231]

When pressing the 'help' button on the ee website I no longer am able to start a live text chat. Is this feature no longer available? Or is it restricted to certain hours/days? Thanks.

[Leanne_T]

Hi there @ee_1231 

Thanks for coming here 🙂

Do you have a query we can help you with? 

You can access live chat in the EE app within the Help section if you have a pay monthly personal account. 

If this does not show, please call us from any other phone. 

Leanne.

[Naheed143]

Hello

[Leanne_T]

Hi @Naheed143 

Thanks for coming here 🙂

Do you have a query we can help you with? 

Leanne.

[mmmmartin2013]

Hello.

I need to top up by voucher.

Sending a SMS at 150 with "VO ..." does not work.

Any other option?

Thanks!

[James_B]

Welcome to the EE Community, @mmmmartin2013 🙂

Have you tried calling 150 to redeem your voucher? (There is no charge for using the automated service)

James

[Hean1954]

I have been without 4g on my 4g ee router fo over 2 weeks despite reporting the fault and repeated calls to the help dek. 

[Katie_B]

Hi @Hean1954. 

I am sorry to hear this. 

Is there a known problem within your area? 

Do you have an EE mobile? if yes, do you experience the same with your phone?

Speak soon, 

Katie

[mmmmartin2013]

The call is automatically disconnected.

Sending SMS to 150 does not work.

Is there any way an agent can help me to top up my balance?

[mmmmartin2013]

Not able to contact from other phone.

I assume better is to submit a complaint, because I can not use the EE network.

Everything is outdated!