How to access live chat?

[ee_1231]

When pressing the 'help' button on the ee website I no longer am able to start a live text chat. Is this feature no longer available? Or is it restricted to certain hours/days? Thanks.

[Katie_B]

Hello @mmmmartin2013. 

Are you a pay as you go customer looking to top up your account?

Katie

[mmmmartin2013]

Yes

[mmmmartin2013]

Is any way to connect somebody on the chat and top up my balance?

EE network seems to be outdated!

[Leanne_T]

Hi @mmmmartin2013 

Sorry the message us option in the EE app is not available for pay as you go accounts. 

Please see our How to Top-up a Pay As You Go Phone, Help page for ways to top up 🙂

Leanne.

[raheljb12]

hello

[Katie_B]

Hi @raheljb12.

Is there anything we can help you with here on the EE Community?

Katie

[shayra]

Hi,

I'm sayrajahan. i have a direct debit for my mobile phone.But recenty my bank has been closed which i used for this direct debit. i want to update my bank account.please let me know the process.

[Leanne_T]

Hi @shayra 

If you log into your EE account and select Home, Bills and Payments and then Manage Direct Debit you can update the details 🙂

Leanne. 

[Marcin41]

Hello 

[Leanne_T]

Hi @Marcin41 

Thanks for coming to the community. 

Do you have a query we can help you with? 

Leanne 🙂