How to access live chat?

[ee_1231]

When pressing the 'help' button on the ee website I no longer am able to start a live text chat. Is this feature no longer available? Or is it restricted to certain hours/days? Thanks.

[Adamwakeling442]

Hi

[Katie_B]

Hello @Adamwakeling442. 

How can we help?

Katie

[JR321]

how to find my broadband account number I never received a welcome email

[Leanne_T]

Hi there @JR321 

Thanks for coming here. 

If you have not received a welcome email, please call us and the team will be happy to help you with the account number 🙂

Leanne.

[18Erica]

I top up now £5 and I want the refund 

[Linzi_H]

Hi @18Erica 

Welcome to the community.

Are you able to use the top-up you have added? 

If you have any concerns and want to discuss your account with the team, please contact us directly.

Linzi 

[tracy157]

hi can I chat about my package pls

[Joandieu]

My elderly father has had a new EE hub and his landline number has changed...how can we get the old number back?

[Ali_A · Accepted solution]

Hi @tracy157 

Welcome to the EE Community. 

The best way to contact Customer Service to discuss your package is to give us a call. Contact Us | Help & Support

Alternatively, if you'd still prefer to speak to someone via live chat you can log into the EE App. Just click Help > Message Us

Ali

[Bigbloke63]

Yes. I topped up my phone yesterday but my pack has no renewed, and saying not enough credit, but my account is showing the £10 from yesterday. Why hasn't it renewed.