Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Question about pay as you go

Hi ~ I would like to ask some questions about pay as you go.Question 1:I have been using pay as you go's £15 package.Fixed monthly top up of£15. but if I want to change the package in the future, how do I do it? If I want to choose the£5 package, do ...

Resolved! PAYG

I have bought a new phone. Its a simple Nokia for SMS & Calls onlyNo internet/email/wifi capabilitiesMy current PAYG set up is £10 for 1 month of 8GB, 500mins & unlimited SMSMy Q: can I pay £10 for 500 SMS & 500 calls (or something similar) - and top...

Pay by top up

I want subscribe in packs by my balance but gives me error

Credit on phone + 50.5 internet and no internet

Hi I have got a up and running subscription on a pay as go phone which tells me I have unlimited text n calls +50.5gb data but 0.00 credit (£40.00) and can't use data as it says I have none aaaarrrrrggggh please help everything I've tried to do keeps...

Changing pack

Hi. I’d like to change my 15£ pack onto 20£ monthly pack. How can I do that? I’ve already got enough money in my account

Pack doesn't renew today

Hello,My pack doesn't automatically renewed today yet I have £20 credit.

Number disconnection on pay as you go phone help

I am deaf and have a pay as you go mobile I use which number I want to keep. Reposting as not sure in right forum I received the text from EE saying as I haven’t made a chargeable call/text or used data for six month, I will lose any remaining credit...

Resolved! Phone will be disconnected due to inactivity

I have a subscription pack which I pay for on a monthly basis. I occasionally make chargeable activities (calls, messages and so forth) to keep my number while I am overseas.Today I have received the following Hi, as you haven't made a chargeable ca...

Resolved! PAYG sim for an alarm system

Hi - we are getting a PAYG sim card to put inside our intruder alarm - for the purposes of dialling out when the alarm alerts us to an intruder. We will, of course, put credit on this sim, to enable calls to be made - but the calls will be sparse and...

Resolved! 5£ pack

I want to apply for 5£ pack but there is no showing of 5£ in EE app and website