Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Top up credit not showing on my 4GEE WiFi mini

Credit not showing up on my 4GEE WiFi mini EE account

Pay as you go unlimited data

I phoned up EE today cause I was having difficulty purchasing the £40 unlimited data add on and apparently its not an option anymore. I'm furious! I can't get a pay monthly sim because the credit check says no! I've paid at least £50 into my phone mo...

Resolved! Roaming Pack 5£ + add unlimited

Hello, could i use add on unlimited with the 5£ pack?

Not receiving calls

I’m not receiving calls. When someone tries to call it says calls to this number cannot be connected. I can’t make calls either. Even when I tried calling 150 message states looks like you don’t have enough credit to make this call please top up. Bu...

Resolved! Buy a subscription package

Hi there can you help me to buy a subscription package? Thanks shuayb

Received Spam message stating mobile number changed

I manage my mum account and received a text message stating she had changed her mobile number (this is not the case). Her account may have been hacked.She also thinks all her contact numbers have changed, but I think they have just been changed from...

Resolved! Reopen closed account

Hi,I have a mobile broadband from 2 years ago. I've purchased a new sim but I found out my account has been closed.How do I reopen it?Regards,Helen

Disabled Sim card

Hi, I have topped up my old SIM card, but it is not activated. Could you please help me to activate it. This is my number *********** thank you in advance. [Mod edit: Please do not share personal details as your posts are visible to the public. Thank...

Not receiving OTP texts abroad

I am currently abroad and not able to receive OTP texts. How can I resolve this?

UNL DATA

Hi, I am on a £15 pay as you go pack, i texted ADD DATA to 150, it says "For £40 add Unlimited data that last up to 30 days, reply UNL DATA." i currently have £67.23 credit on my phoneWhen i text UNL DATA to 150 i get "Sorry, there has been a problem...