Top up

[Eddie313]

I can’t top up my balance at all

[Katie_B]

Hi @Eddie313. 

Thanks for coming here. 

Please could you explain what is happening when you are trying to Top-Up?

Are you getting an error message?

Speak soon, 

Katie

[Eddie313]

Yeah I get only error messages, even when I tried to call and talk to someone else there is only a robot talking and saying your debit card has not saved whereas it has.

Sent from my iPhone

[Eddie313]

There is a new update but it is also nightmare to update the app lol

[Katie_B]

Hi @Eddie313. 

I would recommend trying to update the app to see if this works. 

What error messages do you see?

Katie

[XRaySpeX · Accepted solution]

@Eddie313 : Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details. 

[Eddie313]

Even it is not updated. It seems like there is a huge prob with the app as always

Sent from my iPhone

[Eddie313]

Some errors have occurred. Unbelievable!!!

Sent from my iPhone

[Katie_B]

Hi @Eddie313. 

When was the last time you Topped Up or used your SIM for any chargeable activity?

Katie

[Eddie313]

I used to have such problems before. I ask your team to sort it out and then it is again same sh*t! It **bleep**es me off indeed

Sent from my iPhone