Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

heloo

Heloo ، I bought a sim card from eBay and I am in Germany, but the sim card does not give the login signal and I cannot buy online. I hope you can help me. This is my number ee *********** [Mod edit: Please do not share personal details as your posts...

Resolved! payment problem

Hi, I just want to know how can I cancel my payment method because there is no money in the bank card. Thank You

Resolved! Converting credit into data

I want to use some of my credit to get more data. How do I do that?

Top-Up Make a payment

I have tried to make a payment to Top-up my credit on my mobile, and have got the following message, "We're not able to accept payments to that number. Please try again." I have used this mobile for years and have had no problems in the past, can any...

Closing account

HelloI had a text this morning from ee to say that I hadn't made a call or sent a txt for some time and that its important that I use my phone or I will lose my number as per terms and conditions. I have logged on to the ee website to say that my acc...

Resolved! Can't find anywhere to change my debit details

Re: Zablokowana karta SIM

Hejka. Nie używałem karty Ee ponad 8 miesięcy. Chciałem wczoraj wykupić pakiet i nic nie mogę zrobić bo zablokowali mi kartę SIM. Co mogę zrobić w tej sytuacji?

taking double the money each month

I am on a £10 contract but for the last 8 months ee have been consistenly taking £20. I am now in £80 credit on account. How do I get this money back or use it instead of them also continuing to take £10 a month from card

I am on older Pack and can’t upgrade

HelloI purchased an ee sim last month at heathrow with 20 pounds pack . This month, I am trying to upgrade my pack to the 30 pounds one , but I can’t do that . It always gives me the message that there is some error and I am still on one of their old...

Resolved! Re: What is pay as you go and flex hibernation, and how do I stop it?

I received a txt on the 22nd April of this year... informing me I needed to make a chargeable call/txt, so I added £5 credit to my account.Today I received a txt again to inform me that "as I haven't made a chargeable call/txt my number would be dele...