Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 1408 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1936 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 26501 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 14124 Views
  • 0 replies
  • 6 Helpful

Resolved! EE removed my number from the network that was not inactive

Hello,My pay as you go number which i have since around 2014/2015 was disconnected from the EE network and i am told i have lost the number,I have a bank statement showing my topup on middle May.This number was used to 2FA etc. and i need this number...

ROAMEU7D not working

Hi,I'm in Malta, I have credit on my account and on appropriate flexplan but when I text ROAMEU7D to 150 all I get is a message about codes I can text in the UK and EU.Can you please help me resolve, thanks. 

AmyJ89 by Explorer
  • 1000 Views
  • 5 replies
  • 0 Helpful

Online payment

I’m trying to top my phone up with my bank card which I have already used before and it won’t let me 

Ee wifi

Can I access the ee WiFi network on my payg sim? Kev J.  

Kpjuk by Investigator
  • 867 Views
  • 6 replies
  • 1 Helpful

The cost of the subscription pack is not credited

I got my new £10 subscription pack sim (pay as you go) on 6th August. as per the EE webchat and the instruction in the SIM cover, the cost of the subscription pack will come out of your credit as soon as you use. but Why the cost of the subscription ...

Where is my £10 top up?

I bought EE PAYG Top Up Leaflet 10 with paying £10 via online. The SIM has been delivered 31 Jul, and the deliverable notes that “Your £10 top up will be added to your account within two days.” But the balance of the SIM is still Zero. How can I get ...

Aoki441 by Investigator
  • 650 Views
  • 6 replies
  • 2 Helpful

Resolved! PAYG

I bought a PAYG SIM from ee shop in Tottenham Court Road and now when I topup with £20 the credit for calls runs out almost immediately. How can I get out of this ripoff process and still have the same number.

geo56 by Investigator
  • 549 Views
  • 6 replies
  • 2 Helpful

Pay as you go sim package not the same as what I payed for

I am new in EE, I bought a pay as you go sim with 20gb data sim plan package but when I used it and linked it to my EE account it is showing that my package is 8gb, 500min call, unli text. And showing in my sim i dont have credit balance and i have 0...

K_10 by Investigator
  • 557 Views
  • 7 replies
  • 2 Helpful