Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

No top up after payment made

I rang to top up yesterday so I could contact my kids while I was out and it never worked but they took the cash from my account and it was an agent not an automated line, Ringing 150 just got me told sorry our missing card payments is closed on a we...

Topup voucher abroad

Hello, please i have a topup voucher pin and i couldn't topup my balance because i'm currently abroad i contacted Facebook support page and they didn't care to reply to my messagesI couldn't send message to 150 because i'm abroad, how to put the vouc...

Re: Can't activate new EE sim from abroad. Help.

How to top up ee sim card ?

Resolved! Activating/topping up new PAYG sim card

I bought a Samsung A05s phone and the £10 pay as you go package/sim off the EE website last week and yesterday put in the new sim card and set up the phone. If I try to make a phone call I get told I don't have enough credit and need to top up.If I l...

Duration of PayAsYouGo sim works before deactivation

I have not used my pay as you sim for a while with no balance and no top-up. I have heard that the sim will be still mine and activated for 179 days. Is it true?I do not know how many days is remaining. Is there any part in the website that mentions ...

Resolved! Cancel PUK Code

Hello,I am trying to switch from my EE payg sim to a contract one. I have been using it for 7 months now. When l visited the EE store they weren’t able to finish the process and told me to call 150 to cancel the PUK code l requested 2 days earlier. I...

Going Py as you go to EU

Hi, I am Pay as you Go EE customer and have VIP Everything pack. Do I need to buy any other subscription pack before I leave UK to be abel to use my EE in EU countries? I am lost with info regarding charges while I am in EU? Could I use my pack, tha...

I need my data rollover

My pack ended with over 100gb remaining dataI top up £5 when struggling and had data rolled over they now changed to £10i can get through on the phone as just sends me in circles can’t speak to adviserneed to know if I can top up another £5 and get m...

Not easy

Iam trying to link my new pay as you go SIM card to the app thing so I can top up and keep an eye on it but carnt without popping into a store and providing id ?? Really not easy to use the app very complicated online my nans 80 she wants a phone tha...

Pay as you go

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