Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

EE complaint refund

Paid for a £10 top up, EE said "error, didn't take payment" so I paid again for £10 a top up, in my account it states £10 balance.Bank informs me EE have taken both £10 payments. I call EE for a refund and the customer assistant tries to get me to u...

Resolved! Subscription advice

Hello. Trying to make most economical decision, seeking those with more knowledge experience. Partner has dumbphone, rarely uses it, obviously for texts and calls only, no data. Currently on monthly package, unlimited texts and minutes, 250mb data. W...

Resolved! Re: Data Rollover con!

My previous balance I had still 49gb remaining but this month I only made a payment of £15 bundle will I still get my previous 49gb added on to this month data but doesn't show me on balance

Resolved! EE removed my number from the network that was not inactive

Hello,My pay as you go number which i have since around 2014/2015 was disconnected from the EE network and i am told i have lost the number,I have a bank statement showing my topup on middle May.This number was used to 2FA etc. and i need this number...

ROAMEU7D not working

Hi,I'm in Malta, I have credit on my account and on appropriate flexplan but when I text ROAMEU7D to 150 all I get is a message about codes I can text in the UK and EU.Can you please help me resolve, thanks.

Re: Unable to purchase subscription pack with £10 credit already on my account

I have commented here https://community.ee.co.uk/t5/Pay-as-you-go/ADDONS-PURCHASE-ERROR-HELP/m-p/1378663#M64109But I am also having this issue for my son's PAYG account, £10 credit but cannot purchase any plan to actually use his SIM. Been an issue f...

Online payment

I’m trying to top my phone up with my bank card which I have already used before and it won’t let me

Ee wifi

Can I access the ee WiFi network on my payg sim? Kev J.

Resolved! Account appears to have been closed and balance taken without notification

I have a pay as you go phone which I have had for many years. The account appears to have been closed and my balance of ~£60 taken without any notification. How do I resolve this?Thanks

The cost of the subscription pack is not credited

I got my new £10 subscription pack sim (pay as you go) on 6th August. as per the EE webchat and the instruction in the SIM cover, the cost of the subscription pack will come out of your credit as soon as you use. but Why the cost of the subscription ...