05-12-2024 05:51 PM
hello
long time not used my number. from march.
I undesrstand that now is december. but maybe is it possible to renew number? I would like to pay balance but I cant do this.
Am I lost number?
Solved! See the answer below or view the solution in context.
05-12-2024 06:03 PM
The hibernation policy is explained at https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...
You are very close to the 9month rule for outright disconnection and loss of number. If you think you're within the 273 day rule, call EE-CS ASAP.
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