£145 Giftcloud reward - Not received after 140 days

[est1872]

Hi everyone,

I am hoping an EE Community Support team member can help me escalate a stuck broadband reward card. Many users seem to report waiting over 140 days for these sign-up rewards without success, and I am now in the same situation.

My broadband order was placed on 21 April 2026, and my service went live on 22 May. The absolute maximum 140-day validation period has now completely elapsed.

I have already contacted Giftcloud directly, and they confirmed the 140-day validation period has officially passed and that I need to resolve this with EE.

Given that I have already waited the maximum allowable time, I am trying to avoid waiting much longer to resolve this.

Could an EE Community Manager please send me a private message so I can provide my account number and get this pushed through?

Any help would be very much appreciated.

Many thanks.

[XRaySpeX]

This public user discussion forum can have no access to your specific account. You need to raise this with CS.

[est1872]

I was under the impression EE staff posted on here as well. 

[Schockwave]

@est1872 , Yes EE staff do post here, but cannot deal with account specific queries, as they also do not have access to accounts, so you would have to speak to customer service about your query.

[XRaySpeX]

EE Community Staff do post here. They can help with general Qs but are in the same boat as us users regarding a/c-specific Qs.