Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UKMaking International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not ...

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XRaySpeX by • EE Community Star
  • 88379 Views
  • 61 replies
  • 130 Helpful

Resolved! Inclusive Extra HBO Max

Has HBO max with sports been removed as an inclusive extra without any news being posted on the subject? I changed it to roam abroad prior to a holiday and now it's not available to change back? Have other people been kicked out or told its no longer...

jdoug50 by • Explorer
  • 422 Views
  • 5 replies
  • 1 Helpful

Resolved! PlayStation gift card

I have ordered a PlayStation gift card but when I have checked my email address is wrong so I haven’t received the codes what can I do ? 

keven2 by • Visitor
  • 176 Views
  • 1 replies
  • 0 Helpful

Resolved! £145 Giftcloud reward - Not received after 140 days

Hi everyone,I am hoping an EE Community Support team member can help me escalate a stuck broadband reward card. Many users seem to report waiting over 140 days for these sign-up rewards without success, and I am now in the same situation.My broadband...

est1872 by • Explorer
  • 272 Views
  • 4 replies
  • 2 Helpful

Resolved! EE Perks code “this voucher is invalid”

Hi, I received a code from my auntie and it doesn’t let me apply it. I’ve used EE perks before.basically I am doing the free upgrade where you hand your phone in and upgrade from iPhone 16 to iPhone 17 pro max. 24 month contract. Add to basket at £88...

Melblask by • Explorer
  • 1586 Views
  • 7 replies
  • 0 Helpful

Resolved! Re: Claim galaxy buds pro 3 s26ultra

all, I ordered a galaxy s26 ultra last month instore and was told I'd be able to claim free set of galaxy headphones. I've read other post saying I need to wait for a text but it's been a month and no text message. 

Resolved! Can’t access my EE Perks account

I’m trying to access my EE Perks account to get a discount code for upgrading. Putting in the correct password but says it’s incorrect. Tried resetting password but not receiving a reset email. Tried several times & checked junk emails but nothing

Jillybean by • Investigator
  • 252 Views
  • 5 replies
  • 3 Helpful

Resolved! Giftcloud

I received a digital credit card as a reward for joining EE and have not found a single retailer to accept this payment. has anyone any advice how to spend this credit?

RBo66 by • Visitor
  • 215 Views
  • 2 replies
  • 1 Helpful

Resolved! TNT sports full works package

I’ve just joined EE with the full works package with tnt sports add on, how do I actually access this? I’ve text sport to 150 and the reply says add this extra fo £25 a month… it’s showing as an add on on my app that I have but how do I actually get ...

Al1066 by • Visitor
  • 179 Views
  • 1 replies
  • 1 Helpful

Resolved! EE Perk Deception

I have spent most of today trying to upgrade my phone with EE, and the experience has been incredibly frustrating.I first tried upgrading through the EE app. The app clearly stated that I was entitled to a free upgrade, but after going through the en...

AYE3238 by • Explorer
  • 180 Views
  • 2 replies
  • 1 Helpful

Resolved! EE perks code not generating

Hi,I'm trying to generate a discount code from the perks site but it keeps coming up with an error "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative"I am currently working for a...