Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UKMaking International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not ...

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XRaySpeX by • EE Community Star
  • 88099 Views
  • 61 replies
  • 130 Helpful

Resolved! No Apple One after upgrade

I have upgraded my sim to full works. The roaming and the watch data has all worked but I don’t have Apple One. The app says I have it as an add on but it’s not in EE Plan benefits so I can’t add it. The the prior addons I had as my package (Netflix,...

andydragonuk by • Established Contributor
  • 644 Views
  • 13 replies
  • 1 Helpful

Resolved! EE Rewards - m&s gift card redemption

Just popped my code in to get my free gift card today and it keeps timing out (internal server error), so I haven't received the qr code for the gift card. Now going back into the app it either says I have already redeemed the gift card or lets me go...

Lyndsy by • Visitor
  • 181 Views
  • 1 replies
  • 0 Helpful

Resolved! EE Perks account deactivated

I have had a EE Perks account for over 4 years and have successfully used discount codes before.I am currently looking to get EE broadband and tried to access my Perks account but it showed that 'After 24 months of using the service we need you to re...

Resolved! Apple Music : Free 6 months

Hi. I have 2 optional adds on on my phone plan. They show on the EE app asApple Music 6 months free (Renews monthly) FreeApple Music 6 months streaming (Renews on 04 Sep) FreeCan anyone explain...I did add Apple Music many months ago. I wanted to ens...

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planetf1b by • Established Contributor
  • 195 Views
  • 2 replies
  • 0 Helpful

Resolved! International Call Add-Ons

Hi,i just received a text message informing me that my international calling abroad that’s currently £0 will be increasing to £1.50 a month in October. I rarely call abroad, so I’m considering stopping the add on, but the text warns that if I cancel ...

Resolved! Netflix Still Billing despite being part of Package

HIWe recently switched across to TV via EE. One of the reasons we switched (from Sky) was that Netflix was to be included in our package and we would no longer have to pay for a Netflix service separately.We were guaranteed that our existing service ...

russjet by • Explorer
  • 1426 Views
  • 5 replies
  • 2 Helpful

Sign up reward card

Emailed giftcloud regarding my sign up £160 reward card I have waited over 140 days . I haven’t received the card yet . Can any from EE help ? 

Resolved! Warch 9

I have recently purchased Samsung galaxy watch 9 on emi of £18 and I was offered a Samsung ear pod if I pay £1 extra every month which i didn't receive till Date. This offer was received on a telephonic call. When I called to that number they said I ...