Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 82119 Views
  • 59 replies
  • 129 Helpful

Resolved! Discovery plus asking me to renew subscription?

Hi all,I've been using Discovery plus for 2 or 3 years and never had a problem.  It's an "add on" as part of my EE mobile plan.When i try to access the Discovery Plus app either on my phone or TV i get a "renew subscription" message.  If i then click...

Resolved! Spam

Does this look legitimate? The sender is written as-EE- rather than just EE or ‘EE’ Thanks

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VINTER22 by Visitor
  • 189 Views
  • 1 replies
  • 0 Helpful

Resolved! Apple

How do I cancel Apple TV subscription  

Resolved! Add ons

HiI have Google AI Pro add on. However,  I've no idea how to access this through my EE account.For clarity, I use my sim as my main source of broadband.  It is installed in a router, not a phone. I'd be looking to access this add on via my computer.W...

Resolved! Allow Apple One to be upgraded

Apple One is currently only an individual subscription, I told when purchasing my plan that Apple One was included and that I can pay “6 per month to upgrade to the family plan. YOu will be able to do this once you have set up your plan on your phone...

Kai00 by Explorer
  • 2070 Views
  • 7 replies
  • 7 Helpful

Resolved! Redeeming rewards

Hi all , I have been with EE for over 3 months, I also linked it to airtime rewards, I have earned over £10 but it won’t let me redeem, only allows me to gift it . I have contacted EE and airtime rewards on numerous occasions but still cannot redeem,...

Kevkav by Investigator
  • 8779 Views
  • 12 replies
  • 0 Helpful

Resolved! EE Perks account deactivated

Hi,I work for the NHS and am trying to use the discount. I have tried to login into the Perks account but am getting a message which says ACCOUNT DEACTIVATEDYour account has been deactivated as your registration was not completed within the allowed t...

SusieR1 by Visitor
  • 736 Views
  • 7 replies
  • 3 Helpful

Resolved! Apple Music inclusive

I have Apple Music as an inclusive add-on. Called EE to set it up, they sent me 3 links all saying the same thing “No subscription through the mobile network provider”. EE advised me to call apple, apple said it’s on EE they have nothing to do with i...

WrstBhvr by Investigator
  • 466 Views
  • 7 replies
  • 2 Helpful

Resolved! issue with buying

 My mobile carrier billing for Apple Services is being declined at verification. Can you check that third-party carrier billing is enabled and not restricted on my line?