Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 81528 Views
  • 59 replies
  • 128 Helpful

Resolved! Redeeming rewards

Hi all , I have been with EE for over 3 months, I also linked it to airtime rewards, I have earned over £10 but it won’t let me redeem, only allows me to gift it . I have contacted EE and airtime rewards on numerous occasions but still cannot redeem,...

Kevkav by Investigator
  • 8660 Views
  • 12 replies
  • 0 Helpful

Resolved! EE Perks account deactivated

Hi,I work for the NHS and am trying to use the discount. I have tried to login into the Perks account but am getting a message which says ACCOUNT DEACTIVATEDYour account has been deactivated as your registration was not completed within the allowed t...

SusieR1 by Visitor
  • 666 Views
  • 7 replies
  • 3 Helpful

Resolved! Apple Music inclusive

I have Apple Music as an inclusive add-on. Called EE to set it up, they sent me 3 links all saying the same thing “No subscription through the mobile network provider”. EE advised me to call apple, apple said it’s on EE they have nothing to do with i...

WrstBhvr by Investigator
  • 377 Views
  • 7 replies
  • 2 Helpful

EE Perk Password Reset not workiing

I've been using EE Perk for a couple of years and I wanted to move over to EE using the Perk system as I work for a qualifying company.For some reason, every time I go to reset my password I never receive the e-mail, and I've received other Perk e-ma...

Resolved! issue with buying

 My mobile carrier billing for Apple Services is being declined at verification. Can you check that third-party carrier billing is enabled and not restricted on my line?

Resolved! Refer a Friend

HiI just joined EE and in the welcome email (from noreply@ee.co.uk) there's a section that says: "THANKS FOR JOINING US. We’re so glad you’ve decided to become a customer. Now you can refer other people to join us and earn yourself, and them, a £25 A...

Resolved! Cannot 'add to plan' any products!

I am getting fed up with EE.I have been a customer 10 years, had multiple contracts, and bought multiple things on the 'add to plan' products where you can put the cost onto your contract.I wanted to purchase a garmin smart watch advertised on there....

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Xbox Ultimate Account

HiLeft EE three years ago , but still have an active Xbox Ultimate Games Pass, which I cannot cancel, how do i get EE to cancel it as I am not being charged and shouldn't be receiving it anyway. Thanks Joe

kanner70 by Visitor
  • 115 Views
  • 1 replies
  • 0 Helpful

Unable to Retrieve Code

Good evening. Looking for some help.I’ve been trying to get a discount code, but get this message in response. Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representativePlease can you adv...