Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UKMaking International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not ...

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XRaySpeX by • EE Community Star
  • 87860 Views
  • 61 replies
  • 130 Helpful

Resolved! Trauma over accessing Samsung Galaxy Buds4 Pro offer

Hello  I'm a new customer to EE and took out a new contract for two Samsung Galaxy Fold Z 8 at the beginning of August. I did it over the phone as it was two devices and was told by the rep I would be eligible for two sets of buds under the £1 offer....

ohsohollz by • Investigator
  • 255 Views
  • 2 replies
  • 2 Helpful

Resolved! I haven't received a code for offer

I upgraded on 6th august 2026,the promotional offers at that time was Samsung buds pro 4 for a £1...I still haven't received my text with code to claim this offer... numerous calls to ee to no avail and even told to phone Samsung which I know is wron...

Resolved! Angry customer.

Ee sent me an email saying sorry for this error in Netflix subscription.  Taking £39.00 out of my a/c and increasing my payments by £13.00 per month for premium service!! I don’t thinks so ee. On holiday at the moment but you will be getting a call s...

joesoap1 by • Visitor
  • 103 Views
  • 1 replies
  • 1 Helpful

Resolved! No Apple One after upgrade

I have upgraded my sim to full works. The roaming and the watch data has all worked but I don’t have Apple One. The app says I have it as an add on but it’s not in EE Plan benefits so I can’t add it. The the prior addons I had as my package (Netflix,...

andydragonuk by • Established Contributor
  • 611 Views
  • 13 replies
  • 1 Helpful

Resolved! EE Rewards - m&s gift card redemption

Just popped my code in to get my free gift card today and it keeps timing out (internal server error), so I haven't received the qr code for the gift card. Now going back into the app it either says I have already redeemed the gift card or lets me go...

Lyndsy by • Visitor
  • 152 Views
  • 1 replies
  • 0 Helpful

Resolved! EE Perks account deactivated

I have had a EE Perks account for over 4 years and have successfully used discount codes before.I am currently looking to get EE broadband and tried to access my Perks account but it showed that 'After 24 months of using the service we need you to re...

Resolved! Apple Music : Free 6 months

Hi. I have 2 optional adds on on my phone plan. They show on the EE app asApple Music 6 months free (Renews monthly) FreeApple Music 6 months streaming (Renews on 04 Sep) FreeCan anyone explain...I did add Apple Music many months ago. I wanted to ens...

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planetf1b by • Established Contributor
  • 177 Views
  • 2 replies
  • 0 Helpful